Senior Project Manager (Change Management)

KeyBank•Amherst, NY

10d•$80,000 - $150,000•Hybrid

About The Position

Leads large and complex, high-priority projects and/or supports critical programs which usually impact multiple Lines of Business (LOB) and/or functional areas and often require considerable resources and high levels of functional integration. Takes projects from original concept through final implementation using standard Project Management, Change Management and Risk Management methodologies and concepts. Sets and manages expectations for diverse project stakeholders through planning activities and maintains transparency via communication & reporting channels. Establishes and maintains a strong collaborative trusted advisor relationship. This role is responsible for supporting the implementation of sustainable change management practices and creating and managing a communication strategy across Banking Group Portfolio Management (BGPM). This individual demonstrates a passion for continuous improvement and acts with a sense of urgency. Develops and/or leads change management planning, design and implementation, including communications and training. Works with business leader to define scope of change plan; manages plan, facilitates scope changes, and creates value in the delivery of the change and communications plan that supports the diverse business goals and interests of multiple senior-level stakeholders. Understands various project delivery methodologies such as waterfall, agile, etc. Able to manage or coordinate with all types of projects. Contributes to continuous improvement of Key's project lifecycle. Supports the change associated with the identification, tracking, escalation and resolution of issues. Creates communication to outline any dependencies across projects and escalates risks. Drive effective partner communication and relationship management by acquiring comprehensive knowledge of the business by spending time with business partners; solving business problems; negotiating effectively and offering credible challenges. Comfortable presenting material to senior and executive levels of leadership.

Requirements

Strong analytical skills to identify areas for improvement and to analyze data to measure the impact of improvement initiatives.
Ability to work as part of multi-functional teams.
Excellent presentation and communication skills, with the ability to collaboratively influence and challenge.
Advanced level computer skills & knowledge in typical business software including Microsoft, Excel, PowerPoint, Outlook, Projects
Proficiency in process mapping and project management tools, such as Visio, Miro, and JIRA
Bachelor’s degree or equivalent work experience
Minimum 5 years of experience in business analysis, process improvement, or related roles within financial services (required).
Minimum 5 years of experience in project leadership experience, including managing cross-functional teams and enterprise-level initiatives.