Senior Project Coordinator

TELAID INDUSTRIES INC•East Lyme, CT

22h•$50,000 - $55,000•Hybrid

About The Position

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption and drive positive business outcomes through scalable, repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget. Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing The Senior Project Coordinator will provide support to our clients, Shared Services team, and Project Management team. This role serves both internal and external customers by assisting with, resolving, and finding solutions to escalated concerns during projects. Internally, it supports members of the Project Management and Shared Services teams. Externally, it involves working with clients and business partners throughout project durations, implementing resolutions to ensure projects run efficiently and effectively. Additionally, the Senior Project Coordinator will manage more complex situations autonomously, making decisions to ensure successful project outcomes.

Requirements

Highly proficient with Microsoft Office Suite – Word and Outlook with added emphasis on Excel.
Strong organizational skills and attention to detail.
Effective time management and ability to prioritize tasks.
Strong verbal and written communication skills.
Ability to collaborate with internal and external teams.
Problem-solving skills and ability to troubleshoot basic issues.
Self-starter who initiates projects and tasks independently without needing direction or encouragement.
Confidently assumes responsibility for key project activities as assigned by the Project Manager.
Experienced in discerning when to make judgment calls based on defined processes, when to escalate issues, and how to communicate effectively.
High School Diploma or equivalent required.
2+ years of experience in project coordination, administration or equivalent preferred.

Nice To Haves

Prior experience with ServiceNow is a plus.

Responsibilities

Provide both internal and external (customer/vendor) task support.
Responsible for providing support to single or multiple projects and Project Managers.
Develop expertise as a power user in all aspects of Telaid's Project Mangement System.
Make customer notification and/or follow-up calls.
Provide ETA verification and schedule updates with technician crews.
Collaborate with Procurement team to ensure that all materials are on site.
Extend lift(s) per PM (Project Manager) instructions, coordinate the call-off of lift(s), and update project task dates accordingly.
Assist Project Manager with permit verification and requests.
Review weekly reports and updates project tasks, orders, shipments, and POs (purchase orders) to reflect current and accurate status.
Track progress/status of assigned projects and provide reports including action items from team and customer meetings.
Maintain and drive resolution of team and customer dashboard.
Draft and finalize installation guides for field technicians.
Review project financial health throughout the lifecycle utilizing financial dashboards.
Work with Finance on any invoicing or project expense issues.
Perform some operational analysis to support project improvements.
Assist/manage customer meeting minutes and associated action items (recording not managing).
Participate in lessons learned discussions during project close-outs.
Perform other work-related duties as assigned by management.