Senior Program Supervisor

Project 180 • Los Angeles, CA

38d • $92,396 - $112,635

About The Position

The Interim Housing Senior Supervisor will manage service delivery for one large, 80 bed interim housing site, supervising a team of 5-10 site-based staff and 2 Program Supervisors. The position reports to the Interim Housing Program Manager and is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with DHS/ODR and building stakeholders, and integrating local operations with all program policies and expectations.

Requirements

• Track record of managing teams to achieve strong outcomes.
• Strong Interpersonal skills
• Excellent communication skills, comfortable having difficult conversations
• Strong relationship building skills, centering racial equity
• Able to facilitate shared decision making across a multidisciplinary treatment team
• Proactive, takes initiative to solve problems
• Flexible and adaptive when things change
• Detail-oriented and organized
• Data-oriented and comfortable with technology
• Master’s degree in social work or mental health field from an accredited college or university, and valid license or registration with licensing body (i.e. the BBS).
• 1-2 years of supervising mental health or case management programs in a relevant context (forensic/court-based, county-operated mental health, or similar program).
• Experience working with culturally diverse populations.
• Valid CA driver’s license, proof of insurance and own vehicle required.
• Verification of Employment Eligibility and Background Check
• LPS Designation
• Staff will obtain within 6 months.

Responsibilities

• Manage program staff to deliver high-quality service and program outcomes:
• Hire, onboard, and train new staff, with support from Interim Housing Clinical Supervisor and Interim Housing Program Manager as appropriate.
• Supervise direct reports to meet performance expectations. Provide regular coaching and feedback, collaborate on professional development goals, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties.
• Coach Supervisor(s) on your team to build strong management skills and achieve expected performance outcomes with their staff.
• Monitor data on staff performance and site outcomes. Proactively identify and address issues to meet local program goals.
• Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed.
• Cultivate strong team culture and staff retention.
• Apply racial equity lens to all elements of hiring and supervision.
• Develop and maintain a safe, therapeutic residential treatment environment:
• Ensure the interim housing site operates with a trauma informed & harm reduction framework
• Foster an inclusive environment for staff and clients
• Collaborate with internal operations department to ensure that site is well maintained and has needed resources.
• Coordinate day-to-day operations with external partners:
• Serve as the primary contact for external stakeholders for the site. Build and maintain strong working relationships with building owners, property management, and DHS/ODR staff.
• Identify and resolve operational issues preventing effective and efficient service delivery
• Administratively coordinate with community partners
• Integrate team operations with program policies and expectations:
• Collaborate regularly with the Interim Housing Program Manager to report progress, escalate issues or concerns, and provide input into program policy decisions.
• Facilitate effective collaboration decision making with a multidisciplinary treatment team
• Oversee team data quality and ensure staff compliance with data-management expectations
• Understand and ensure faithful implementation of all program policies, norms, and requirements
• Cultivate current and prospective supervisor talent within your team and across the organization, identifying and coaching staff to build the skills needed to become strong supervisors
• Fulfill baseline Project 180 staff expectations
• Regular attendance required. Overtime, holiday or weekend work may be required.
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles
• Perform other duties as needed
• Maintain active license and/or registrations as applicable (ie BBS, CCAPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level