Senior Program Specialist - SCC Case Manager

Community Services and Employment Training, Inc.•Visalia, CA

22d

About The Position

CSET's Sequoia Community Corps Case Management Department is seeking a highly motivated individual to provide case management to Corpsmembers between the ages of 18-26 years old. The right candidate will be able to work in a high-functioning environment with a diverse population. The Case Management team is responsible to process program eligibility, enrollments, exits, follow-ups, etc. They will assist trainees with transitional job services, resources, and in assisting them with finding unsubsidized employment. Strong communication, writing, time management, and comprehension skills are a must. Must be able to work with little to no supervision. SCOPE OF WORK: The purpose of this position is to provide residents with vocational counseling and career planning assistance. The incumbent of this position is responsible to recruit potential customers or employers, providing outreach in low-income communities as well as determining program eligibility and enrollment.

Requirements

Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner
Provide exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment
Ability to speak effectively with groups of customers or employees of the organization
Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public
Ability to deal with customers in a calm, professional, friendly, and patient
Ability to work under pressure and work with different types of personalities
Knowledgeable of modern office procedures and methods is proficient in the use of a computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program database
Possess communication skills, research abilities, flexibility, and an ability to work well with others
Ability to read and interpret documents
Ability to write routine reports and correspondence
Knowledge of the local labor market and employer expectations
Possess excellent organizational skills and attention to detail
Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner
Ability to work effectively with minimal/no supervision
Ability to communicate effectively both verbally and in written form
Must be able to sit, walk and stand for long periods
Must have the visual ability to perform detailed work at close distances (computer screens).
Must be able to bend, stoop and reach
Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling
Must be able to read, understand, and explain various forms and written material

Responsibilities

Collects organizes and analyzes information about individuals through records, tests, interviews, and professional sources, to appraise their interests, aptitudes, abilities, and personal characteristics for vocational planning
Maintains case management files, documents contact with customers, employers, school staff, and other partners and provide all required documentation in a timely manner
Monitors and maintains program enrollments to ensure full crews and a robust list of potential candidates
Maintains attendance and safety records
Maintains the inventory of safety equipment, uniforms, and program field supplies
Prepares and modifies documents including correspondence, reports, memos, and emails
Serves as a customer liaison responding to customer problems, questions, or concerns and coordinates with the proper agency personnel to provide timely and accurate answers for the customers
Follow-up with customers and agencies as appropriate to document the use/success of referrals
Provides documentation to partnering agencies
Inputs accurate and complete data for all contacts with customers into the agency database
Facilitates one-to-one counseling, case management, orientations, and workshops to assist in preparation for job readiness, assist with resume building, and help participants navigate the labor market
Remains updated on occupational and local labor market information, program requirements, and regulations affecting participants and employers
Refers customers to other program resources as applicable
Compiles and studies occupational, educational, and economic information to aid in making and carrying out vocational and educational objectives
Participates in outreach events and meetings with partner agencies as assigned
Participates in training and professional development to build the required knowledge for the position
Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures