Senior Program Manager

City of New York • New York, NY

1d

About The Position

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority, managing over 177,000 apartments and a citywide Section 8 leased housing program for over 150,000 tenants. Its mission is to provide sustainable, inclusive, and safe quality housing for New Yorkers, fostering economic mobility. The Asset & Capital Management (A&CM) Division leads NYCHA’s capital, sustainability, and resiliency programs, overseeing a $6 billion capital projects portfolio. This division focuses on preserving and modernizing buildings through strategic planning, design standards, innovative financing, and effective program and project management, while also piloting sustainable and resilient technologies to improve resident quality of life and building performance. The A&CM Division operates with a strong customer service-oriented, collaborative, and delivery-focused work culture. The Chief Asset & Capital Management Officer (CACMO) is seeking a Senior Program Manager to design, plan, and manage special projects initiated by the Office of the CACMO. These projects aim to enhance A&CM strategy and operations, problem-solve critical issues, and involve developing new business strategies, policies, processes, and supporting technology, data, human resources, and training. The role requires strong analytical structuring, quantitative and qualitative analysis, and significant coordination with cross-departmental, cross-divisional, and external senior stakeholders to build buy-in and facilitate effective implementation. The Senior Program Manager will also handle high-priority requests and urgent coordination needs for the CACMO's Office.

Requirements

• Strong skills in strategic planning, strategy and policy development, and program and project management.
• Ability to quickly build content knowledge in new areas.
• Data and process fluency.
• Adeptness at building relationships with senior staff with diverse profiles and fostering ownership and collaboration.
• Experience utilizing the informal authority of an executive office to facilitate effective problem-solving across diverse issues and teams and to ensure accurate reporting.
• Ability to balance multiple high-priority assignments at the same time and effectively navigate between big picture and detailed thinking.
• A baccalaureate degree from an accredited college and three years of satisfactory, full-time experience related to the projects and policies to be studied in the particular position including eighteen months of experience in a managerial, consultative, administrative, or supervisory capacity; or a satisfactory equivalent of education and/or experience.

Nice To Haves

• Familiarity with public and affordable housing.
• Familiarity with capital projects planning and management including alternative project delivery methods.
• Familiarity with public sector procurement practices and vendor and contract management.
• Familiarity with key agencies and municipal processes involved in capital projects delivery in New York City.

Responsibilities

• Drive analytical structuring of hypothesis-based problem-solving for complex strategic or operational issues, including data analysis and visualization.
• Develop detailed plans to achieve goals and outputs of strategic projects.
• Engage internal and external stakeholders to identify and prioritize activities required and coordinate implementation of these activities.
• Create policy or implementation guidance, training or other materials as needed to implement these projects across a large number of teams and staff.
• Proactively identify and mitigate risks, and analytically structure and problem-solve issues, that may arise during execution of these projects.
• Track and report out on project plans to internal and external stakeholders, and support broader updates to senior internal and external stakeholders as required, through preparation of materials, coordination of meetings, etc.
• Identify cross-cutting change management needs, and design and coordinate implementation of change management activities associated with special projects.

Benefits

• A choice of medical coverage plans
• Deferred compensation plans
• A defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Career Level: Senior
• Number of Employees: 5,001-10,000 employees