Senior Program Manager - Work at Home - Ohio

Mercy Health

2d • Remote

About The Position

The Sr Program Manager Graduate Medical Education (GME) will be responsible for developing, implementing, and leading the centralized resident and fellow onboarding operations annually each academic year. This work includes, but is not limited to, aligning and coordinating processes with GME Mangers/Directors in the GME markets and developing relationships with program coordinators and key stakeholders in other departments in ensure seamless operations. In addition, the Sr Program Manager GME will be responsible for the resident management system (RMS) as a New Innovations Super User, will maximize market/program utilization, monitor standardization, monitor dashboards, run quality and analytic reports and be a Resident Management System resource for all programs/markets.

Requirements

• Bachelors Degree in Healthcare Administration/Business, Finance or a related field (required)
• 3-5 years of experience in GME, academic medicine, healthcare administration or a related environment.
• Experience with electronic data management.
• Familiarity with Resident Management Systems
• Familiarity with CME GME funding and cost reporting process
• Project management experience
• Demonstrated experience managing complex programs across multiple stakeholders or sites
• Experience in training employees, excellent communication skills, and ability to navigate change
• Excellent verbal and written communication skills; relationship building skills including the ability to work effectively with physician leaders and academic partners
• Ability to translate regulatory and accreditation requirements into practical operational processes
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
• High level of discretion, professionalism and attention to detail
• Proficiency in data analysis, reporting and standard office and project management tools

Nice To Haves

• Experience with New Innovations or other resident management software preferred
• Experience supporting multiple residency or fellowship programs across different markets or institutions preferred
• Working knowledge of ACGME accreditation standards and GME operational requirements preferred

Responsibilities

• Lead and manage program operations at the system level, ensuring alignment with organizational strategies, policies, accreditation requirements, and service line priorities.
• Develop, implement, and continuously improve standardized workflows, processes, and documentation to support operational efficiency and consistency across all markets or departments.
• Serve as a subject‑matter expert and central resource for core program systems, tools, and data platforms; provide training, guidance, and technical support to program staff and stakeholders.
• Coordinate cyclical or annual processes (e.g., onboarding, credentialing, compliance reviews, program renewals) to ensure timely and accurate completion of required activities.
• Monitor program performance through dashboards, analytics, and reporting; track key metrics, identify risks, and support corrective action or escalation as needed.
• Maintain compliance with accreditation, regulatory, and internal governance requirements by managing documentation, ensuring data accuracy, and preparing reports for leadership and governing bodies.
• Facilitate cross-functional communication and collaboration to promote standardization, knowledge sharing, and effective execution of system-wide initiatives.
• Support program expansion, new program development, and enterprise-level projects by coordinating timelines, resources, communication, and progress tracking.
• Identify opportunities to improve efficiency, eliminate variation, and streamline operations; lead or support continuous improvement initiatives across service lines.
• Contribute to operational and financial planning activities, which may include monitoring budgets, tracking resource utilization, and supporting business case development.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level