Senior Program Manager , WW DSP and BC Learning

Amazon•Bellevue, WA

20d

About The Position

Role Overview Shaping the Future of Last-Mile Delivery Through Learning Excellence Are you passionate about empowering entrepreneurs and driving innovation in Last Mile Delivery? Amazon DSP is seeking a well rounded leader to spearhead our Worldwide Delivery Service Partner (DSP) and Business Coach (BC) Learning initiative—a program that touches thousands of entrepreneurs and millions of customer deliveries daily. The Impact You'll Make Imagine being the architect of learning experiences that transform passionate entrepreneurs into successful business owners. Every day, thousands of DSPs across the globe deliver millions of Amazon packages, each with a smile. Your role will be crucial in ensuring these business owners have the knowledge, tools, and support needed to thrive in the dynamic world of last-mile delivery. Your Mission As the Worldwide Learning Leader for our DSP program, you'll build and execute strategies that enable entrepreneur success across diverse global markets. You'll break down complex business challenges into actionable learning solutions, leverage data to drive decisions, and create scalable programs that evolve with our rapidly growing network. Who You Are You're an analytical powerhouse with a talent for transforming insights into action. You thrive on: Dissecting complex problems to find elegant solutions Building trust across diverse stakeholder groups Influencing and delivering results through others Adapting quickly to changing business dynamics Communicating complex ideas with clarity and precision Why This Role Matters Our DSP program is the backbone of Amazon's last-mile delivery success. Your leadership in learning and development will directly impact: Thousands of small business owners achieving their entrepreneurial dreams Millions of successful customer deliveries every day The continued evolution of Amazon's logistics network The growth and development of our global Business Coach community What Success Looks Like In this role, you'll know you're succeeding when: DSPs consistently grow their businesses and achieve operational excellence Business Coaches effectively support and develop their DSP partners Learning programs drive measurable business impact Global best practices are shared and scaled efficiently Innovation in learning delivery becomes a competitive advantage We're looking for someone who can turn learning initiatives into business results, who sees the potential in every entrepreneur, and who has the analytical mindset to drive continuous improvement. If you're ready to shape the future of last-mile delivery while empowering thousands of business owners worldwide, we want to hear from you. Join us in building something bigger than yourself—a learning ecosystem that powers the success of entrepreneurs around the globe and delivers smiles to millions of customers every day.

Requirements

Data analysis and visualization
Program management methodologies
Learning management systems
Content development
Performance metrics tracking
Strategic thinking
Problem-solving
Stakeholder management
Change management
Cross-cultural communication
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field