Senior Program Manager, Workforce Staffing, Workforce Staffing (WFS)

Amazon•Seattle, WA

39d

About The Position

Are you interested in solving complex problems at the intersection of both tech and non-tech stakeholders? You will be a part of the Workforce Staffing (WFS) team and will partner closely with Field Operations and Technology teams to scale optimization mechanisms with a focus on capacity planning. The Project Manager for the WFS Field Optimization team will lead HR Operational projects to ensure the smooth execution of multiple programs and initiatives. You will drive the creation of mechanisms and best practices, and be responsible for aligning the needs cross functional across multiple teams. Successful candidates will have experience working with both tech and non tech teams, have excellent problem solving abilities, and are able to influence without authority across all levels of the organizational hierarchy. The ideal candidate will have strong program management, communication and analytical skills; the ability to drive decision making while challenging the status quo; and experience driving large scale, matrixed global projects that have significant impact on the customer and wider organization. This role has a continuous improvement charter, which includes responsibility for improvements to processes, programs and projects, and for representing the interests of WFS Field and our candidates to influence large-scale change with central teams. In this role, there will be a strong emphasis on using data and having an analytical lens from both datasets and feedback from stakeholders to enhance the value of our offerings.

Requirements

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

Nice To Haves

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

Work closely with multiple teams to deliver innovative strategies for planning tools andprocesses.
Serve as primary point-of-contact for planning and provide regular business reviews onprogram health and roadmap execution
Gather and analyze data and feedback from operations and tech teams
Analyze and report out on assessment data and metrics to stakeholders. Consolidate andproduce metrics and insights that reflect success or failure criteria. Dive deep into defect data to root cause problematic products or processes and advice on corrective actions
Update stakeholder SOPs based on UAT and process changes
Create and maintain multiple, complex and concurrent program plans.
Negotiate resources and work timelines to ensure on-time completion and deliver desired business results.
Assess risks, anticipate bottlenecks, provide escalation management, balance the business needs versus technical constraints and encourage risk-taking behavior to maximizebusiness benefit.
Communicates status risks, and changes of program milestones to a large user populationand senior business leaders.
Analyze and report out on assessment data and metrics to stakeholders. Consolidate and produce metrics and insights that reflect success or failure criteria. Dive deep into defectdata to root cause problematic products or processes and advice on corrective actions
Negotiate tech integration and use, technical support and implementation of continuous improvements.
Partner with technical teams to derive program requirements, develop delivery mechanisms for assessments to our candidates, and research new assessment capabilities
Develop change management communications and effective training and for internal and external assessment users.
Surface opportunities to innovate to continuously improve organizational efficiency
Must have knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL