Senior Program Manager, Whole Foods Market Promotions Analytics

Amazon • Austin, TX

1d

About The Position

Whole Foods Market is seeking a sharp, driven, and analytically minded Sr
Program Manager to join our Promotions Analytics team. In this role, you will be
at the forefront of understanding promotional performance and customer
engagement, translating campaign data into strategic insights that directly
shape our merchandising initiatives.

This is a high-visibility role with real impact from day one. The right
candidate should have a strong foundation in retail merchandising and
promotional strategy, possess the ability to dive deep into complex campaign
performance metrics, understand the business context behind the data, and
continuously strive to find deeper insights. They should be ready to step into a
role guiding and developing a small analytics team. The 3 other members of the
Promotions Analytics team will look to the Sr Program Manager to interpret
leadership's intent, inform priorities, and provide coaching & development.

You will design and execute promotional analytics strategies to capture
high-quality insights on retail promotions effectiveness and resulting customer
behavior. You will conduct or manage deep-dive analyses on promotional
performance, customer segmentation, and engagement patterns, surfacing the "so
what" behind the data. Working closely with Merchandising and Marketing leaders,
you will develop strategy, launch pilots, and deliver clear, actionable
findings. Over time, you will help the team build repeatable, scalable
analytical frameworks that improve the team's speed and depth. You will
communicate results clearly to senior business leaders, translating complex data
into concise narratives, and contribute as a key voice for the 3 other members
of the Promotions Analytics team.

We are looking for a candidate who brings a strong foundation in retail
merchandising and promotional strategy, with the ability to contextualize
business performance data within broader market dynamics. They have a proven
ability to work through complex performance metrics and extract meaningful,
business-relevant insights. They are comfortable operating at both the detail
level and the strategic level, knowing when each is needed. They consistently
deliver timely, accurate analyses, build partnerships across business teams, and
drive change through insight. They can distill complex findings into concise
narratives for a range of audiences.

Promotions analytics is a strategic priority at Whole Foods Market. You'll have
the opportunity to shape how we understand and optimize our promotional
strategies, with the resources, data, and leadership support to make a real
difference.

Requirements

• 2+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years of business intelligence and analytics experience
• Experience with data scripting languages (e.g. SQL, Python, R etc.) or statistical/mathematical software (e.g. R, SAS, or Matlab)
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, Engineering, analytical business specialty or commensurate retail experience

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in management, business administration, economics, engineering, marketing

Responsibilities

• Program Management: Manage priorities and project deliverable timelines for the Promotions Analytics team. Identify opportunities for the team to pursue supporting organizational goals. Own end-to-end delivery of promotional analytics initiatives from strategy through execution.
• Collaboration & Relationships: Maintain close working relationships with Merchandising, Marketing, and cross-functional stakeholder leaders to collaborate on the development of promotional strategy and reporting needs. Work cross-functionally with product teams to design reporting capabilities using in-house tools. Partner with data engineering and business intelligence teams to ensure data quality and accessibility.
• Communication: Speak, present, and train team members on promotional strategy, campaign optimization, and customer engagement insights. Manage regular updates to leadership on projects related to promotional performance and strategies. Present findings effectively to senior leadership and cross-functional stakeholders.
• Analytics and Reporting: Gather and analyze promotional campaign data, customer behavioral data, and transactional data to provide strategic insights. Utilize analytical methods to identify patterns and trends across data sources. Ability to self-serve data with programming skills (SQL, R, Python). Experience in a highly scalable, distributed environment preferred. Analyze data to provide promotional strategy recommendations, highlight opportunities, and inform adjustments to merchandising initiatives. Provide coaching and development to team members on analytical approaches, stakeholder management, and business acumen.
• Strategic Leadership: Serve as a go-to resource for Merchandising and Marketing teams on promotional performance questions. Contribute to quarterly program reviews to inform planning and optimization efforts. Drive process improvements and build scalable frameworks for promotional analytics. Provide guidance on work prioritization and analytical quality standards for the Promotions Analytics team.
• Stay current with food, retail, market news, and natural products trends. Read popular and trade press widely.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level