Senior Program Manager, Talent Operations

Zoox•Foster City, CA

About The Position

Zoox is looking for a highly organized Talent Operations Program Manager to join our Talent team. This person will own the structured interviewing system end-to-end (content, training, calibration, quality, governance, and adoption). You'll be the single-threaded owner of interview quality, enablement, and knowledge managementâbuilding the infrastructure that helps us hire the teams building autonomous mobility. In this role, you will... Own and scale Zoox's structured interviewing system end-to-end: competencies, rubrics, scorecards, question banks, training, calibration, and governance. Build the standards and toolkits that drive consistent, high-quality hiring decisions. Create and maintain interview content at scaleâensuring interview loops are clear, repeatable, and easy for hiring teams to execute across all roles and functions. Run the interview quality program: track adoption, identify breakdowns in loop health, and drive targeted interventions with TA leaders and hiring managers to improve decision quality and candidate experience. Own Talent Operations knowledge managementâmaintain the single source of truth (playbooks, templates, process docs) and lead change management for process and tooling updates. Partner with TA and cross-functional stakeholders to deliver process improvements that increase consistency, speed, and accountability across hiringâhelping Zoox scale the teams that power our mission.

Requirements

Proven experience designing and scaling structured interviewing programs, including building and delivering interviewer training, calibration, and certification programs that measurably improve quality and consistency.
Strong program management skills: you can scope ambiguous programs, build project plans, manage stakeholders, and drive adoption across TA, hiring managers, and partners (L&D, People Analytics, Legal) with clear metrics and exec-ready updates.
Track record owning knowledge management: creating and maintaining a single source of truth with governance, audit cadence, and change comms that increase self-serve and reduce confusion.
Operational excellence: you diagnose workflow breakdowns, design scalable process improvements, and implement lightweight automations that improve speed, quality, and complianceâbacked by data.
Experience enabling recruiters and sourcers through training, playbooks, and process fluencyâimproving intake quality, scorecard usage, and consistent execution of structured hiring practices.
Demonstrated ability to drive behavior change at scale (exec comms, enablement, stakeholder mapping, reinforcement loops) with measurable adoption outcomes.
Power-user fluency in ATS/CRM workflows and reporting (e.g., Lever, Gem, Sheets, Looker, Workday)âyou can translate process needs into system requirements and measure adoption without being a systems admin.

Responsibilities

Own and scale Zoox's structured interviewing system end-to-end: competencies, rubrics, scorecards, question banks, training, calibration, and governance.
Build the standards and toolkits that drive consistent, high-quality hiring decisions.
Create and maintain interview content at scaleâensuring interview loops are clear, repeatable, and easy for hiring teams to execute across all roles and functions.
Run the interview quality program: track adoption, identify breakdowns in loop health, and drive targeted interventions with TA leaders and hiring managers to improve decision quality and candidate experience.
Own Talent Operations knowledge managementâmaintain the single source of truth (playbooks, templates, process docs) and lead change management for process and tooling updates.
Partner with TA and cross-functional stakeholders to deliver process improvements that increase consistency, speed, and accountability across hiringâhelping Zoox scale the teams that power our mission.