Senior Program Manager, Strategic Sourcing and Cloud Vendor Contracts

Citizens•Westwood, MA

About The Position

We are seeking a Senior Program Manager with a strong procurement, strategic sourcing, and contract negotiation background to lead enterprise vendor relationship management across critical technology and cloud partners. This role is accountable for governing high value vendor portfolios, leading complex commercial negotiations, optimizing cost structures, and ensuring vendor performance aligns with Enterprise Technology and Security objectives. This role is less focused on delivery execution and more focused on commercial governance, sourcing partnership, financial optimization, and enterprise level vendor accountability. The successful candidate will bring deep experience managing large scale vendor contracts, influencing vendor behavior, and driving favorable economic and risk outcomes for the firm. Vendor programs typically span multiple contracts, renewal cycles, pricing models, and governance workstreams, requiring close partnership with Sourcing, Finance, Risk, and senior technology leaders.

Requirements

Bachelor’s degree or equivalent experience required
Significant experience in procurement, strategic sourcing, or commercial vendor management roles
Demonstrated experience leading high value contract negotiations and renewals
Experience overseeing vendor portfolios exceeding $50MM annually
Strong understanding of cloud pricing models, licensing structures, and consumption based economics
Proven ability to influence vendors and internal stakeholders at senior and executive levels
Experience working in a regulated industry preferred
Ability to operate independently, apply sound judgment, and manage complex vendor issues

Responsibilities

Strategic Vendor and Contract Ownership • Serve as the primary enterprise owner for strategic technology and cloud vendors, including AWS, Azure, GCP, and other critical providers
Own vendor relationships from a commercial and contractual standpoint, acting as the single point of accountability for negotiations, renewals, and performance
Represent the firm in enterprise level vendor discussions and negotiations
Procurement and Commercial Governance • Lead complex, multi year contract negotiations, renewals, amendments, and pricing discussions in partnership with Strategic Sourcing
Govern contract structures, pricing models, licensing terms, and commercial obligations across vendor portfolios
Drive cost optimization through pricing leverage, credits, utilization analysis, and commercial restructuring
Ensure contracts are aligned with enterprise objectives, risk posture, and financial targets
Financial and Spend Management • Partner closely with Finance and Sourcing to manage cloud and vendor spend across operating and capital budgets
Evaluate vendor pricing models, consumption patterns, and unit economics to support informed negotiation strategies
Ensure financial transparency, forecasting accuracy, and accountability for vendor related spend
Service Performance and Compliance Oversight • Ensure vendors meet contractual obligations, service levels, OKRs, and regulatory requirements
Lead remediation efforts when vendors fall short of performance or contractual commitments
Ensure compliance with third party and fourth party risk standards in partnership with Risk Management
Cross Functional Leadership • Partner with Strategic Sourcing on statements of work, rate cards, and commercial frameworks
Collaborate with Risk to manage vendor risk assessments, controls, and ongoing oversight
Engage senior technology, security, and finance stakeholders to align vendor outcomes with enterprise priorities
Recurring Activities • Lead vendor governance forums, business reviews, and renewal planning cycles
Review contract performance, pricing effectiveness, and savings opportunities
Manage escalation paths for vendor performance, compliance, or commercial issues
Maintain accurate documentation and reporting for vendor contracts and performance