Senior Program Manager – Social Services, (1211)

Catholic Charities of the Archdiocese of Washington•Washington, DC

just now•Onsite

About The Position

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures. JOB SUMMARY: The Senior Program Manager provides comprehensive management of all social services provided at the 801 East Collaborative. The Sr. Program Manager ensures that the programs and services onsite are in accordance with best practice standards, contract and grant requirements, and agency practices and procedures. The position oversees service delivery ensuring efficiency, operational consistency of case management practice, staff leadership, and overall quality practices of all assigned programs. This position is responsible for internal and external reporting of outputs and outcomes of program the model, establishing a working relationship with internal service provider partners and vendors and external community partners.

Requirements

Master’s degree in human services field.
For all social work degrees, social work licensure in the appropriate jurisdiction is required.
3 years of progressively responsible non-profit experience in program management.
2 years of experience working with clients or programs that serve individuals or families experiencing homelessness, behavioral health, substance abuse or chronic health challenges.
2 years of supervisory experience.
Skill in the use of computers, preferably in a PC, Windows-based operating environment.
Ability to supervise and train employees and foster a cooperative work environment.

Responsibilities

Manage and oversee the daily operations of case management services across the assigned low barrier shelter programs (5) in support of overall case management and program goals and objectives.
Provide leadership and direction to all case management staff, consultants, and volunteers; oversee case management supervisor supervision, which includes recruiting, hiring, collaborative performance evaluation, training, and professional development; sets standards for customer service; conduct regular team meetings; communicates policies and procedures; and facilitate team dynamics in collaboration with the Director of the program.
Conduct unannounced site visits monthly after normal business hours to ensure quality services and program expectations are being adhered to by staff and clients.
The bi-weekly work schedule includes 2nd or 3rd shift onsite staff observations and supervision to ensure all site-based staff are provided appropriate supervision and access to program management throughout the year.
Manage program budget and expenditures, in collaboration with the program’s Director, to ensure that available funds and resources are used efficiently.
Perform liaison activities with community partners, including contract monitors.
Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.
Perform other job-related duties as assigned.