Senior Program Manager, Primary Care Population Health Lead
About The Position
The Senior Program Manager will lead the development and implementation of population management technical assistance (TA) to support new initiatives funded by a growing set of funders and partners. This role focuses on advancing population health and population management capabilities with an eye towards value-based payment (VBP), helping primary care practices build or leverage the infrastructure, workflows, and skills needed to deliver high-value, equitable care. Reporting to the Director of Programs, the Senior Program Manager will design and deliver scalable population health management TA, working closely with managed care plans and other California stakeholder leaders to align policy, payment, and practice. The role includes shaping curriculum, guiding implementation, and supporting practices as they strengthen access, team-based care, proactive population management, integrated behavioral health, health-related social needs (HRSN) workflows, transitions of care, and in reducing readmissions and unnecessary ED visits.
Requirements
- Demonstrated experience with value-based payment and alternative payment approaches, including shared savings, quality incentive programs, population-based payments, or other VBP-adjacent models.
- Strong understanding of how payment, policy, and incentives shape primary care delivery and population health strategy.
- Experience working within California’s healthcare delivery system, including familiarity with the delegated model and the roles of managed care plans, provider organizations, and intermediaries.
- Proven experience designing and implementing large-scale primary care of population health initiatives.
- Experience leading complex, multi-stakeholder efforts across funders, plans, providers, and technical assistance partners.
- Deep knowledge of population health management (PHM) primary care competencies, including access and continuity, team-based care, proactive population management, integrated behavioral health, and health-related social needs (HRSN).
Nice To Haves
- 10+ years’ experience in program development, management and delivery in healthcare systems
- Experience in designing and executing large-scale health transformation initiatives
- Knowledge and application of quality improvement science to drive enhancements in processes and outcomes
- Demonstrated experience in population health, health equity, social impact, or purpose-driven work
- High level of emotional intelligence, and facilitation and influence skills
- Exceptional verbal and written communication skills, including slide development skills
- Intellectual curiosity, growth mindset, and tenacity to get the job done
- Strong critical thinking, data analysis, and analytical skills.
- Master’s degree in a healthcare related field required
- Experience with learning management systems is preferred
- Demonstrated knowledge of and experience with value-based payment (VBP) and alternative payment approaches, including how payment, policy, and incentives shape primary care delivery.
- Experience working directly with community health centers and other safety net providers is strongly preferred.
Responsibilities
- Lead the design and implementation of new primary care transformation programs, including the development of the technical assistance (TA) approach, theory of change, curriculum and learning frameworks, and management of TA partners.
- Design and deliver engaging, scalable learning experiences that support population management capabilities, reaching hundreds of primary care practices through cohort-based learning, applied tools, peer exchange, and coaching.
- Define program success and measurement approaches, partnering closely with the Learning Center’s data and analytics team to track progress, use data for continuous improvement, and support high-quality reporting and presentations to funders and stakeholders.
- Build and sustain trusted relationships with funders, clients, TA partners, and participating practices, and represent PHLC externally at conferences, convenings, and stakeholder meetings as a subject-matter leader in population health and primary care transformation.
- Ensure alignment with Medi-Cal and other statewide initiatives, connecting partners and investments to amplify impact and support statewide scale.
- Support organizational strategy and growth by partnering with senior leadership to design new services and offerings and develop clear, compelling communications that advance program goals.
- Foster a collaborative and inclusive environment that supports professional growth and development.
- Promote a culture of continuous improvement by identifying opportunities to enhance processes, systems, and team capacity.
- Provide training and guidance to teams to build organizational capacity and ensure alignment with organizational goals.
- Act as a cultural steward, ensuring the Learning Center’s values of equity, inclusion, and collaboration are reflected in the team’s work and interactions.
Benefits
- comprehensive medical, dental, and vision insurance
- paid time off
- life and disability insurances
- a retirement plan
- annual wellness days
- other resources designed to support the passion, commitment, and energy that is vital to our team members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
