Lead Director, Population Health

CVS Health

1d•Onsite

About The Position

The Director of Population Health is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director, the Sr. Population Health Director, and the Regional Director of Growth. The center Practice Managers, as well as other regional resources, will report to the Director of Population Health (team of 4-9 ). Accountability for predetermined operational metrics and budget management is crucial for success. This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have. Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Requirements

4-5 years of experience in a Director role in a clinical or population health setting, with at least 2 years of multi-site experience
Undergraduate degree required
Incredible level of organization, reliability and independence
A passion for mentorship and team-development
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
Ability to manage multiple priorities across various stakeholders and departments
Excellent interpersonal skills, ability to work across a matrixed organization
Travel required to centers within geography (80%)
US work authorization
Someone who embodies being “Oaky”

Nice To Haves

Masters preferred

Responsibilities

Multi-Center Operational Rigor with a focus on patient experience and engagement
Ensure all centers are operationally efficient and are optimizing resources for our patients
Deep ownership of and expanded focus on patient experience
Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams)
Focus on schedule management, patient responsiveness, and clinical outcomes
Continuously improving sites through proactive identification and improvement of operational opportunities
Problem solving with center level leadership and sustainable solution creation
Promotion of standardization to OSH best practices and SOPs to promote quality control
Best practice sharing and coordination across centers and markets
Implementation of Clinic Operations Programming and Improvements
Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations
Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives
Partner with regional leadership to identify workflow impact across service, outreach, clinical teams
Serve as the Subject Matter Expert in all things operational for corporate initiatives
Leverage best practices when it comes to clinical implementation and project management
Development and Management of Center Operations Leaders
Instill collaborative culture between operational leaders in the region
Onboard, train and coach new Practice Managers, with responsibility for outcomes
Conduct independent operational reviews on performance, quality, and other metrics
Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers
Lead efforts in partnership with other regional leaders to support overall employee engagement scores
Ambassador for DE&I initiatives across region
Personify and cultivate Oak Street Health’s mission to rebuild healthcare as it should be within the Region
Other duties as assigned

Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Comprehensive and competitive mix of pay and benefits
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources, based on eligibility