Senior Program Manager - Online Products

MathWorks • Natick, MA

2d • Hybrid

About The Position

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. As a Senior Program Manager at MathWorks, you will work on cross-functional teams and programs to develop high quality software that accelerates the pace of engineering and science. The MATLAB Online and MATLAB Mobile teams build reliable and secure cloud-based applications and services that enable users to access MATLAB and Simulink from a browser or mobile device, making it easy for our customers to collaborate and work with our software from anywhere. In this role, you will be part of the cross-functional leadership group that will charter projects and programs to achieve strategic objectives. You will partner with the Engineering Managers and define processes and strategies to enable the cross-functional teams to plan, prioritize, and execute those projects efficiently and effectively. MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Requirements

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.
• Technical degree in Engineering, Math, or Science
• Experience in program management of commercial SaaS or Online Products and Services
• Ability to understand software technology; able to participate and contribute to technical conversations
• Ability to influence others even when you do not have direct authority over them
• Experience with Agile, Scrum, and Kanban software development methodologies
• Experience with Jira and Confluence

Nice To Haves

• Experience with Mobile App technology is a nice to have

Responsibilities

• Facilitate planning processes to create SMART multi-release plans that align with strategic objectives
• Identify dependencies and facilitate communications with impacted teams to negotiate and establish agreement of responsibilities and plans
• Identify issues and risks, define mitigation plans, and track them to resolution or escalate appropriately
• Champion our core value of continuous improvement. Facilitate problem-solving to identify root causes of issues and ensure countermeasures address the problem effectively.
• Lead process improvement activities that eliminate significant sources of waste
• Design, pilot, and roll out new processes, best practices, standards, and KPI's as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication or variation from standard processes
• Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement
• Co-author and execute change management and pilot plans. Gather, analyze, and incorporate feedback
• Monitor KPIs to identify issues in team quality or delivery rate. Raise awareness of issues and define, communicate, and track the plan to address those issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level