Senior Program Manager, Payment Products

Blend360•New York, NY

12h•$60 - $65•Remote

About The Position

Our global payments and financial services client is seeking a Sr. Program Manager of Payment Products to support their high-impact client payment product operations program. The individual will operate as a critical coordination layer between a strategic enterprise partner and internal delivery and technology teams. This role serves as the program-level “air traffic control” function, responsible for triaging incoming support requests, managing cross-functional workflows, and translating complex technical issues into clear, executive-ready communications. The ideal candidate is a business-facing Program Manager with strong consulting experience, product lifecycle exposure, and exceptional stakeholder management skills. The Details: Location: Remote within the U.S. (San Francisco area preferred). Duration: Approximately a 9-12-month consulting role with the possibility of extension (must be able to work on Blend’s W2) Benefits: We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Pretax Commuter Benefits, and an incredibly supportive team cheering you on!

Requirements

Bachelor’s Degree
8+ years of experience in Program Management, Engagement Management, or Consulting roles.
Strong background in stakeholder management and executive communication.
Proven ability to operate as a business-facing bridge between technical teams and client stakeholders.
Experience working within product lifecycles and complex delivery environments.
Comfortable working independently with minimal oversight.
Strong Agile mindset with ability to thrive in ambiguity and shifting priorities.
Excellent written, verbal, and presentation skills.

Nice To Haves

Consulting pedigree (Big 4 or similar professional services firm).
Experience in payments, financial services, or regulated technology environments.
Prior exposure to engineering or technical teams (not hands-on development, but strong technical fluency).
Experience supporting enterprise clients in operational or support models.

Responsibilities

Serve as the primary program liaison between external enterprise stakeholders and internal product, technology, and operations teams.
Own end-to-end coordination of incoming support requests, typically managing 5–10 active issues simultaneously.
Lead weekly internal and external status meetings, ensuring alignment of priorities, ownership, risks, and timelines.
Manage shared program artifacts and workflows using collaboration tools (e.g., Microsoft Teams, Microsoft Dynamics).
Triage incoming tickets and determine urgency, priority, and appropriate internal ownership.
Monitor progress across open issues and proactively escalate when resolution timelines are at risk.
Track and maintain logs for risks, issues, assumptions, and dependencies (RAID).
Translate technical root cause analysis into clear, business-focused narratives:
What occurred
Business impact
Priority and risk level
Next steps and ETA
Preventative actions
Prepare concise, executive-ready materials for leadership updates and business reviews.
Manage client expectations with empathy, professionalism, and transparency—especially in high-pressure situations.
Proactively identify delivery risks and communicate mitigation strategies.
Anticipate stakeholder concerns and ensure timely communication before escalations occur.
Influence through collaboration in a non-hierarchical, matrixed environment.
Drive consistent adherence to program management best practices.
Support process improvement initiatives to enhance efficiency, reporting, and delivery quality.
Contribute to Quarterly Business Review (QBR) preparation and insights.