Senior Program Manager, Military Recruiting Fellowship AMER

Salesforce • Chicago, IL

3d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. In this role, you will serve as the Recruiting Program Manager supporting our Military Recruiting Fellowship, which hires veterans transitioning into civilian careers. You will own the day-to-day management of the Fellowship Program, partnering closely with our external provider to source and screen veteran candidates, align them to open roles, and manage cohort execution. You will be accountable for placing a minimum of 45 fellows annually across three cohorts per fiscal year (15 fellows per cohort) and for achieving a 75% conversion rate to full-time roles within aligned job segments.

Responsibilities

• Program Operations & Performance: Execute Fellowship Program(s) to achieve annual goals: 45 fellow placements with a minimum 75% conversion rate to FTE roles; flexibility to operate across job profiles - Sales/Tech/Non-tech
• Manage operational processes and workflows to ensure consistent delivery of 15+ fellows per cohort across three annual cohorts
• Track and report on program performance against conversion rate targets
• Program Planning Support: Support year-over-year planning for Fellowship Programs, providing input on operational improvements and scalability
• Implement processes and systems to support program growth while maintaining quality outcomes
• Partnership Coordination: Manage day-to-day coordination of the Hiring our Heroes partnership, ensuring smooth operations and communication
• Serve as operational point of contact for the partnership
• Talent Matching & Placement: Screen all prospective fellows and match them with hosting managers based on skills, career aspirations, and team needs
• Identify and build relationships with internal leaders to expand the pipeline of hosting manager opportunities
• Coordinate with Talent Development (TD) to align fellows for future full-time opportunities
• Fellow Experience & Support: Provide full lifecycle support including: FieldGlass profile creation, regular 1:1 check-ins, onboarding support, and onsite alignment coordination
• Maintain consistent communication with fellows to ensure successful integration and readiness for FTE conversion
• Partner with TD to facilitate pathways from fellowship to permanent roles
• Financial Management: Track and manage Fellowship Program expenses, ensuring budget adherence
• Provide regular expense reporting
• Data & Documentation: Maintain accurate records on all fellows, hosting managers, placements, and program outcomes
• Track key metrics including placement rates, conversion rates, and fellow progress
• Document processes and generate reports on program performance

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed