Senior Program Manager - GRC - Compliance Assessments (Hybrid - Seattle)

Nordstrom Inc.•Seattle, WA

47d•Hybrid

About The Position

As a Senior Program Manager Tech within Nordstrom's Governance, Risk, and Compliance (GRC) team, you will be a key member of our Compliance Assessment (CA) Team. We build scalable compliance programs to enhance Nordstrom's security posture, reduce risk, and ensure audit success across complex regulatory frameworks. In this role, you will lead compliance assessments working directly with external assessors, partnering with internal stakeholders in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. You will work across department and functional lines on a variety of programs that range in scope, risk, and complexity. Are you a skilled program manager who enjoys managing security assessments? Do you have a passion for protecting companies from the latest security threats? Do you think about ways to foster continuous improvement in security controls using AI and automation? Join our team and be part of a company that is on the cutting edge of retail technology geared at getting consumers the products they love in a safe and secure environment.

Requirements

Bachelor's or Master's degree in a relevant field of study, or equivalent work experience
5+ years of demonstrated successful program management and delivery experience
5+ years of experience managing technically complex PCI assessments end to end with external assessors and a deep knowledge of PCI assessment processes and requirements at a Level 1 merchant, including data centers, retail locations, call centers, and cloud computing environments
Demonstrated proficiency with security and regulatory frameworks (CIS, NIST, SOX, HIPAA, PCI DSS, CCPA, etc.)
Broad and deep understanding of the retail business domain, including experience with online, phone order, and physical store sales channels
Knowledge of how regulatory requirements can be met across a diverse set of technical environments-from legacy mainframe computers to containers in the cloud
Experience building or maintaining a Common Control Framework
Strong bias for results and can operate with autonomy to address bottlenecks, provide escalation management, anticipate and make trade-offs, and encourage behavior to maximize business benefit
Highly collaborative skillsets and can build and leverage relationships with internal and external stakeholder
Excellent written and verbal communications, including presentation skills, and proven ability to effectively communicate with all levels of the organization, as well as with external parties.

Nice To Haves

Experience with assessment automation
Technical background and demonstrated proficiency in security tooling
Experience with Onspring or Archer GRC platforms
CPA, CIA, CISA, CISM, CISSP, or similar certifications preferred

Responsibilities

Provide guidance and best practices to Nordstrom engineers and leadership on how to effectively meet regulatory requirements
Serve as a PCI subject matter expert and mange the annual merchant assessment
Support various regulatory and security assessments and applies both qualitative and quantitative assessment techniques and develops test approaches for compliance validation
Manage the full lifecycle of applicable risk/compliance remediation plans, including the development of detailed treatment plans, their documentation, rigorous tracking, and validation of efforts from internal stakeholders.
Drive the standardization and enhancement of assessment programs and improve the Common Control Framework to increase control testing efficiency
Provide input and guidance on our security policies and standards to ensure compliance with regulatory requirements
Identify and implement process improvements to enhance operational efficiency.
Contribute to the strategic vision and roadmap for the Compliance Assessment Team, supporting the development of reusable, scalable solutions to enhance program efficiency and support organizational growth
Define KPIs and KRIs and continuously measure and report on the effectiveness of our control posture, driving year-over-year improvement and sustained audit success.
Mentor and support the growth of other program managers within the team, fostering a culture that values individual ownership and impact.