Senior Program Manager, Family Enrichment Center

Center for Justice Innovation • New York, NY

6d • Onsite

About The Position

The Staten Island Justice Center is seeking a Senior Program Manager, Family Enrichment Center. Reporting to the Deputy Project Director, the Senior Program Manager will oversee day to day operations of the Family Enrichment Center (FEC) funded by the New York City Administration for Children Services (ACS). FECs represent one of ACS’ approaches to supporting child and family well-being and strong communities, build on family and community strengths, are guided by the community’s interests, dreams, goals, and desires, and do so without being intrusive or using a case management approach. FECs do not follow a traditional social service delivery approach. They are 100% voluntary, safe spaces that welcome all, and respect each person’s privacy and their ability to decide how, when, and how often to interact with an FEC. The Senior Program Manager will ensure the FEC is run with fidelity to the model, serve as a liaison to ACS , and co-design and co-implement strategies.

Requirements

• A Master’s degree and five years of professional experience, or a Bachelor’s degree and seven years of professional experience, or a high school diploma and at least eleven years of professional experience is required, equivalent lived experience is strongly preferred.
• 3-4 years of relevant supervisory experience is preferred.
• Bilingual English/Spanish is strongly preferred.
• Experience with project management, developing internal policies, allocating resources, and managing staff towards deadlines and performance goals required.
• Candidate should have a track record of engaging in on-the-ground community-based work and must embody and create a welcoming culture of creativity, flexibility, community and social justice.
• Relevant experience includes managerial and/or leadership roles in community organizing, community-led programs, coalitions, or other community-driven service delivery.
• Candidates should be from or have deep connection with the community they will be serving.

Nice To Haves

• Knowledge of, lived experience in, and commitment to the FEC community
• Outstanding community organizing, collaboration, and advocacy skills
• Knowledge of one or more of the FEC frameworks (equity, co-design, Appreciative Inquiry, Family Protective Factors) or other frameworks/approaches with similar components
• Knowledge of – and commitment to – the Staten Island Northshore communities
• Management skills in collaborative team environments that includes supporting paid and volunteer team members, managing budgets, and monitoring milestones and outcomes
• Commitment to and ability to implement strategies related to cultural competency, equity, and diversity and inclusion
• Strong interpersonal skills, facilitation skills, and the ability to connect with people with diverse and intersecting identities
• Ability to perform multiple tasks effectively in a fast-paced, challenging, and constantly changing environment.

Responsibilities

• Identify community members through a series of virtual and in-person meetings who are interested in being part of the FEC and engage them in discussions about community needs, assets, and strengths to inform FEC vision and offerings
• Bring the model of co-design to life by ensuring that members have substantial roles in creating a vision for the FEC and designing offerings that promote one or more of the seven family protective factors (Resilience, Relationships, Knowledge, Support, Communication, Economic Mobility, and Community)
• Develop and support an Advisory Council/Board of FEC members to guide the strategic vision for the FEC, manage the FEC budget, and participate in management decisions, reviewing financial reports, and other activities
• Manage the hiring, training, and coaching of FEC staff/team members and provide supervision and ongoing support
• Create a culture of equity, collaboration, and non-hierarchical decision making among staff, FEC members, and Advisory Council /Board members and ensure that the FEC is known as an entity separate from the contractor, not marketed as a “program” of the contractor, and that the contractor allows the community to create its own FEC identity
• Maintain consistent communication with the New York City Administration for Children Services (ACS) Division of Child and Family Well-Being team to discuss progress and ensure that all contractual responsibilities are being adhered to
• Leverage additional resources through in-kind donations, pro-bono services, and additional funding opportunities
• Support ongoing quality assurance and quality improvement to assess the FEC impact and ensure fidelity to frameworks of equity, co-design, Appreciative Inquiry (AI), and protective factors by working with FEC members, ACS representatives, contracted agency staff, and/or consultants
• Participate and engage the FEC team in learning collaboratives facilitated by ACS with other FEC teams from across the city
• Participate in SIJC all-staff meetings, committees, and staff development activities
• Attend SIJC/FEC events or community meetings after hours or on weekends
• Additional tasks as necessary.

Benefits

• The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA.
• We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans.
• We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees