Senior Program Manager - Facilities & Operations

Turner & Townsend • Seattle, WA

7h

About The Position

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Turner & Townsend is seeking an experienced Sr. Program Manager to supporting a Retail Real Estate Program Management & Operations (PMO) team. This role sits at the intersection of strategy and execution, primarily supporting the Preservation (Facilities) team with occasional cross-over into development workstreams. This is a hands-on program management role for someone who thrives on identifying operational inefficiencies, driving cross-functional coordination, and turning data observations into actionable programs. The ideal candidate brings a strong facilities management or store operations background and can hit the ground running on a wide variety of initiatives -- from process improvement to program development on topics such as vendor performance or specifications with reoccurring repairs.

Requirements

• Bachelor’s degree in construction management, architecture, engineering, facility management, program/project management, or related field
• 7+ years of program or project management experience within a Real Estate, Facilities, or related organization
• Background in facilities management, building operations, or retail/store operations, with the ability to understand field-level issues and their lifecycle impact (e.g. standards, design, construction, sourcing) and make practical, informed recommendations
• Strong critical thinking and problem-solving skills, with a track record of turning observations into action, even amidst ambiguity
• Excellent written and verbal communication skills, with the ability to synthesize complex information for diverse audiences
• Proven ability to manage multiple concurrent workstreams and shifting priorities with minimal direction
• Strong verbal and visual communication skills, especially in programs such as Keynote and Miro
• Proficiency in standard project management and productivity tools (e.g. Pages, Numbers, Keynote, Wrike, or similar)

Nice To Haves

• Familiarity with ServiceChannel or other CMMS/work order management platforms
• Experience working within a PMO structure or supporting a centralized operations function
• Exposure to retail, corporate, or a global-scale portfolio real estate environments
• Experience coordinating with design, construction, operations teams on specification or scope-related issues (e.g. HVAC, electrical, design, sustainability, constructability, durability)

Responsibilities

• Manage a dynamic portfolio of facilities-related initiatives ranging from one-off operational requests to longer-horizon improvement programs, ensuring clear ownership, timelines, and outcomes
• Serve as a key resource for the Preservation team on ad-hoc requests including but not limited to process improvement, vendor performance, means & methods, and facilitating supportive training
• Review work order data in ServiceChannel (or equivalent CMMS platform) to surface operational trends, then drive the appropriate next step -- whether that's engaging Design on an alternate spec, tightening a service frequency, or standing up a new mitigation program
• Identify opportunities to formalize recurring issues into structured programs (e.g. leak mitigation, reducing repetitive maintenance & repairs)
• Coordinate cross-functionally (e.g. Design, Construction, Facilities, Operations, and external Vendor partners) to advance program initiatives
• Communicate and present findings, recommendations, and project status clearly to stakeholders at all levels, including director-level and above
• Develop and maintain program documentation, status reporting, and process guides as needed
• Support the broader PMO team across both Preservation and Development workstreams as needed
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees