Senior Program Operations Manager

Exos•Sunnyvale, CA

1d•$80,000 - $105,000•Onsite

About The Position

POSITION OVERVIEW Effective program management is critical to the evolution and success of the Exos team supporting a large, global client. Specifically, the ability to organize, refine and share information across an evolving portfolio in-person services and experiences. This role is highly cross-functional, and sits at the intersection of business, operations, technology, and human performance. We are looking for someone who is as concerned about the details as they are the big picture, has the right balance of polish and hustle, and is genuinely passionate about the work we do. The ideal candidate will be able to work in an adaptable landscape and produce results in a dynamic and somewhat unpredictable environment. This person needs to have demonstrated leadership experience and the ability to interface with a client. Team leadership and program management expertise are a must. As a Program Manager you will be a key member of the On-site team working to ensure that all programs, systems, and processes are operating efficiently globally. This position reports to the Bay Area Regional Director. OUR IDEAL CANDIDATE: We are looking for someone who is as concerned about the details as they are the big picture, has the right balance of polish and hustle, and is genuinely passionate about the work we do. While “making-the-world-a-better-place” can be an overused phrase, we take that mission seriously and are driven to live up to our audacious goals. In order to do this, we need to see the World through the eyes of our users, clients, and partners in order to deliver experiences to help them achieve their goals as well as developing communications that educate and activate. That’s why we need you. The ideal candidate will leverage their critical thinking and influencing skills combined with their proven ability to plan and execute projects to meaningfully improve the delivery of projects and services. You must be able to work in a collaborative, fast-moving, and ambiguous environment while being an effective communicator and influencing cross-functional teams without always having formal authority. You are data driven. You love process and efficiency. You influence others to achieve results. You deliver articulate and effective communications. You get stuff done. You are adaptable and able to adjust on the fly without getting tripped up.

Requirements

Bachelor's Degree or higher
Minimum 3-5 years experience managing projects and/or programs
Strong record of leadership in a professional setting
Proven ability to provide high quality customer service experience
Agility with project management tools and software
Experience with project management methodologies
Willing to travel
Experience in a consulting or agency environment

Responsibilities

Program Owner: Ensuring that programs and operational protocols are in place to ensure the achievement of member satisfaction targets. Ensuring that new services have clear alignment with company policies and values as well as health and safety procedures. Creates, develops, and iterates the standard operating procedures to support delivery of services across a globally diverse set of locations.
Organizer: Maintains a high degree of organizational skills to execute tasks with direction, in a timely manner, and at a high level of quality. Maintains strong attention to detail as scope and complexity of responsibilities expands, using previous learnings to minimize mistakes.
Problem Solver: Leverage critical thinking, problem solving skills and domain knowledge for a specific project. Consistently anticipates and accounts for internal and external implications of decisions. Solves problems with thorough due diligence of available information & makes firm decisions without over-analyzing. Evaluates multiple solutions and consistently applies understanding of key stakeholder perspectives to the decision making process.
Communicator: Effectively tailors both written and verbal communication style and adapts approach for appropriate audience s to maximize effectiveness; ability to clearly convey complicated concepts & strategies to others.
Team Leader: Help guide teammates to execute programs successfully while maintaining a collaborative and engaging team culture.
Risk Mitigator: Proactively perform risk mitigation, serve as the first line of defense in issue resolution, and escalate issues as appropriate.
Generalist: Speak the same language as business, design, and human performance and provide direction to teams in partnership with discipline leads.