Senior Program Manager, Energy Sustainability Programs

Center for NYC Neighborhoods•New York, NY

7d•$83,000 - $93,000•Hybrid

About The Position

The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership. Through its work, the Center supports and expands homeownership across New York by developing programs focusing on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center and its partners have helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York. Reporting to the Deputy Director of Energy Sustainability Program Delivery, the Senior Program Manager manages the delivery of homeowner services for the NYSERDA Clean Energy Hub in Brooklyn and the Bronx, and other related energy efficiency programs for the Center. The Senior Program Manager will work in collaboration with the Deputy Director, Energy Sustainability Program Delivery, colleagues from across Center teams, and with program partner organizations to ensure that the priorities for the Clean Energy Hub are managed and achieved, including program reporting, leading internal and external meetings, troubleshooting programmatic issues, escalating individual applicant challenges, and seeking, designing, and developing program efficiencies. The Senior Program Manager is a highly organized team manager who excels at managing collaborative initiatives with external partners and will be an integral part of ensuring the Clean Energy Hub meets quarterly targets by delivering high-quality services and outcomes to New Yorkers. The Senior Program Manager will represent the Center in internal and external meetings and at events as needed. This is a full-time, exempt position. This is a hybrid role intended for candidates within commuting distance from our office.

Requirements

Bachelor's degree or at least 3 years of relevant experience in a mission-driven organization
1 year of managerial responsibilities at a non-profit organization or a postgraduate degree in a related field such as Public Administration, Public Policy, or Urban Planning
Experience in affordable housing, energy technologies, climate policies, and initiatives, climate effects on health, and/or related subjects.
Proven ability to deliver complex programs
Highly organized, results-driven manager
Highly skilled at synthesizing progress, successes, and challenges, as well as recommending approaches and solutions
Strong personal accountability for the team’s successes and failures
Collaborative partnering with stakeholders inside and outside the organization
Passionate about promoting affordable homeownership and an equitable and sustainable New York
Deep understanding of and commitment to ensuring diversity, equity, and inclusion
Strong oral and written communication skills
Fluency with Microsoft Office (Word, Excel, PowerPoint); knowledge of Salesforce or other CRM
Demonstrate ownership by showing initiative, acting conscientiously, and driving team results.
Demonstrate a growth mindset through resilience, engaging in expansive thinking, and showing curiosity
Work collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy
Must be able to communicate effectively in English and understand spoken instructions.
Must be able to operate standard office equipment, such as telephones, computers, and ancillary hardware/software.
Must be able to access and review data and documents, including spreadsheets and reports, in printed form and on computer screens

Responsibilities

Manage a program team focused on connecting homeowners to energy resources and wrap-around services through the Clean Energy Hub and other related programs as needed
Maintain knowledge of clean energy opportunities and wrap-around services available to homeowners
Support overall project management of the Clean Energy Hub, including analysis of program budget, resource spending, and allocation of needs
Manage internal team and subcontractors to ensure quarterly targets are met, including preparing and leading regular check-in meetings, soliciting feedback, and collaboratively addressing program partner concerns; empowers staff to creatively participate in program developed and increased efficiencies; encourages positive team dynamics through regular cross-team learning opportunities
In coordination with Clean Energy Hub partners and Program Delivery staff, manage program documentation, including updates to the program standard operating procedures, external documentation, and issues tracking
In coordination with Program Delivery team staff, multiple Center departments, and outside subcontracted organizations, ensure Clean Energy Hub data integrity in Salesforce and other data tracking systems.
Develop and maintain systems for data analysis and impact tracking
Manage individual case escalations, including coordination with applicants, and internal, and external program staff
Troubleshoot and lead in proposing solutions to programmatic issues, including data systems, program processes, operations, and policies
Liaise with program funders and leaders of Energy Hubs statewide through active participation in regular meetings, webinars and regular working groups; regular monitoring and participation within Team’s communication platform; preparing memorandum and other communications to report on progress against targets, issues, and proposed resolutions
Work obligations may on occasion necessitate evening or weekend hours.
Other duties as reasonably required by Center needs.