Senior Program Manager – Digital Enablement & Care Adobe.com

Adobe•San Jose, CA

About The Position

The Opportunity Manage the development and implementation process for the Digital Enablement and Care team, focusing on Helpx, Community, Assistants and App store surfaces Coordinate departmental and cross-functional teams, focused on delivering new features and content/or upgrading the existing product Responsible for projects from initiation through delivery including planning and maintaining schedules Lead cross-functional activities and teams, ensuring completion of high-quality projects on time and within budget What you'll Do Proactively drive program execution and associated scope, timeline, and resources with minimal guidance Evaluate existing processes and procedures; identify and drive improvements; clarify roles and responsibilities across various organizations Engage with regional teams for international deployment of capabilities and content Analyze scope needed to achieve program goals, assess resource requirements, budgeting, lead change control Develop detailed, cross-team project or program plans that take into account all requirements, constraints, resources, and results associated with defined objectives Aggregate, organize, and synthesize program and project information in order to communicate with extended team and management Clearly communicate goals, roles, responsibilities, and desired program outcomes Coordinate and run operational, project, and executive check-in meetings Work closely with Product Managers to build clear roadmaps/project plans and clarify requirements Establish credibility with peers and be a driving force for change when needed Perform risk management: identify, analyze, respond, and control risks, resolve project-specific issues and partner concerns in a timely manner Deliver clear status communication to project teams, partners, and leadership teams Drive tactical decisions for projects that are under your direct responsibility rt Text Insert Text

Requirements

Bachelor's degree or equivalent experience
Minimum of 7-12 years of program/project management experience preferably with large enterprise web projects with a focus on customer experience
Hands on experience with Agile & project management methodologies with confirmed leadership capabilities
Solid understanding of Web technologies, including web content management systems and workflows
Knowledge and experience with Microsoft Excel, Project, SharePoint, JIRA, and Wiki
Excellent business partner management and presentation skills
Desired traits: Driver, Organized, Articulate, Attention to detail, Flexible, Creative and High EQ

Responsibilities

Proactively drive program execution and associated scope, timeline, and resources with minimal guidance
Evaluate existing processes and procedures; identify and drive improvements; clarify roles and responsibilities across various organizations
Engage with regional teams for international deployment of capabilities and content
Analyze scope needed to achieve program goals, assess resource requirements, budgeting, lead change control
Develop detailed, cross-team project or program plans that take into account all requirements, constraints, resources, and results associated with defined objectives
Aggregate, organize, and synthesize program and project information in order to communicate with extended team and management
Clearly communicate goals, roles, responsibilities, and desired program outcomes
Coordinate and run operational, project, and executive check-in meetings
Work closely with Product Managers to build clear roadmaps/project plans and clarify requirements
Establish credibility with peers and be a driving force for change when needed
Perform risk management: identify, analyze, respond, and control risks, resolve project-specific issues and partner concerns in a timely manner
Deliver clear status communication to project teams, partners, and leadership teams
Drive tactical decisions for projects that are under your direct responsibility