Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Senior Program Manager, Digital Customer Success will join our rapidly growing global team to help Intercom deliver a fully digital, scalable, and customer-centric success experience. In this role, you will shape, plan, and execute Intercom's digital-first Customer Success strategy-owning programs that drive meaningful customer outcomes and exceptional experiences at scale. You'll collaborate closely with cross-functional partners across Education, Product, Marketing, and Customer Success to build a cohesive, intuitive, and value-driven journey for our expanding customer base. Your work will directly influence how customers adopt, grow with, and realize value from Intercom. This role is ideal for someone who is highly strategic, creative, collaborative, and action-oriented. As a key contributor to Intercom's future digital ecosystem, you will help transform how we engage with customers and elevate the impact of Customer Success across the organization.