Senior Program Manager - Customer Education
About The Position
Join Airtable as a Senior Program Manager, Customer Education, and play a pivotal role in shaping how our customers learn, adopt, and succeed with AI-powered solutions. You'll design and deliver innovative educational content and programs that empower users to unlock the full potential of Airtable AI. This is a unique opportunity to lead the development of workshop and bootcamp-style programs, build a best-in-class AI learning and certification hub, and drive measurable business impact through education at scale.
Requirements
- 5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry (SaaS and AI experience strongly preferred)
- Proven expertise in developing both instructor-led and on-demand e-learning content, with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software
- Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences
- Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and engage diverse audiences
- Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts, and to present to executive stakeholders
- Highly adaptable, able to thrive in a fast-paced environment and manage multiple projects simultaneously with a bias for action
- Strong analytical skills, with experience using data to measure and improve program effectiveness and tie outcomes to business impact
- Creative thinker and innovator, passionate about experimenting with new instructional approaches and technologies to enhance learning experiences
Responsibilities
- Design and develop engaging educational content on AI, including both tool-agnostic and Airtable-specific topics, for a variety of learning formats (self-paced courses, live trainings, workshops, and more)
- Lead the end-to-end management and continuous improvement of our cohort-style bootcamp programs, iterating on curriculum and delivery to drive successful AI app deployment
- Build and maintain a comprehensive catalog of self-paced, on-demand courses and certifications, supporting distinct learning journeys for different user personas
- Standardize and automate operational workflows for scalable program delivery, including cross-functional collaboration and cohort management
- Analyze program performance using leading and lagging indicators, and use data-driven insights to optimize educational impact
- Collaborate closely with subject matter experts, product, and marketing teams to ensure content accuracy and alignment with business goals
- Experiment with new instructional methods and technologies to create innovative, engaging learning experiences
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Publishing Industries
Education Level
No Education Listed
Number of Employees
501-1,000 employees
