Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively. Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients. Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone. Highly motivated and experienced Customer trainer who enjoys helping adults learn Strong Food & Beverage industry knowledge a plus Tech-savvy with the ability to quickly learn new products and explain them to others in a clear, customer-focused manner You are not shy, being on camera in front of others gives you energy Can easily relate to others with a sense of humor because learning is more fun when we can laugh a little Excellent communication skills (written and verbal) Strong analytical and goal-oriented mindset backed by basic project management skills. Educating adults on processes and tools is your wheelhouse Creative problem solver that knows how to teach others to use Datassential’s product to solve unique business challenges A proven track record of hitting objectives and embracing new challenges You are adept at changing your training narrative mid-stream to support your trainees’ needs Collaborative by nature, you work seamlessly with internal teams to execute strategies that enhance tool adoption and customer retention. Above all, you bring a passion for the food and beverage industry and a commitment to helping customers succeed in a dynamic and evolving market. An educator to manage our end-to-end customer onboarding process across the organization You understand customer context and business goals, ensuring that all training is tailored to their objectives personalized by use case, buying center and segment. Cross-functional collaborator who supports updating customer education materials, training modules, scripts etc… Is the face of our product always remaining positive and upbeat Assists Customer Experience to ensure a smooth onboarding for our users. Funnels relevant/ necessary account details back to the CX manager i.e., cross-sell/upsell opportunities, renewal risks, turnover or acquisition news etc…through customer health software Keen eye for tracking tool usage to identify those in need of training and support Finds innovative ways to optimize the training experience, enhancing customer engagement, increasing speed of adoption and continual use