Senior Program Manager, Business Operations

Zillow

2d • $120,700 - $203,000 • Remote

About The Position

As a Senior Program Manager, Business Operations within Zillow Home Loans (ZHL), you’ll be part of a central team driving Zillow’s mission to simplify and streamline the home financing experience. The Business Operations (BizOps) team acts as the connective tissue across ZHL, leading high-impact, cross-functional initiatives that shape company strategy, improve performance, and accelerate growth. This team plays a critical role in identifying what drives the business forward, and this role will directly contribute to scaling ZHL’s next phase of growth. This is a high-impact role at the center of Zillow Home Loans, where you’ll use data, strategy, and program leadership to drive key business decisions and initiatives. You’ll partner closely with senior leaders and cross-functional teams to evaluate performance, uncover growth opportunities, and lead initiatives that improve the customer and business experience.

Requirements

• 6+ years of relevant experience, including experience in management consulting, investment banking, or tech, with a track record of operating in high-growth, cross-functional environments.
• Highly analytical with advanced Excel/Google Sheets skills; able to independently build models, perform analyses, and translate data into clear business insights and recommendations.
• Proven ability to own end-to-end projects or programs, leading initiatives from ideation through execution while managing both senior stakeholders and cross-functional partners.
• Strong communicator who can synthesize complex data into clear, concise narratives and effectively present to senior leadership.
• Experience working cross-functionally with teams such as Product, Sales, Marketing, Finance, or Analytics to drive alignment and execution.
• Comfortable operating in ambiguity, using structured thinking and sound judgment to navigate complex and sometimes imperfect data environments.
• Experience owning or supporting business cadences (e.g., weekly/monthly reporting, performance reviews, or deep dives), with the ability to translate insights into action.
• Familiarity with BI tools (e.g., Tableau, Looker); experience with SQL or working with large datasets is a plus.
• Exposure to mortgage, fintech, or similarly complex, data-rich industries is a plus.
• Experience in sales operations, sales strategy, revenue operations, or analytics-focused roles is a plus.

Responsibilities

• Evaluate and identify growth opportunities by building analyses and models to uncover actionable insights and improve conversion across the Zillow Home Loans funnel.
• Own and evolve key Rhythm of Business (RoB) reporting, delivering clear performance narratives and leading deep-dive analyses to inform leadership decisions.
• Influence product and business strategy by synthesizing customer insights, competitive dynamics, and performance data into clear recommendations.
• Lead and program manage cross-functional initiatives, partnering with Sales, Marketing, Product, Finance, and Analytics to define scope, align on KPIs, and drive execution.
• Monitor initiative performance, identify trends and variances, and recommend data-driven actions to maximize impact.
• Prepare executive-ready presentations, memos, and data summaries for weekly and monthly business reviews.
• Respond to high-priority leadership asks with rapid, structured analyses that clearly outline options and trade-offs.
• Help refine operating rhythms that drive accountability, clarity, and continuous improvement across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees