Strategy & Operations Senior Program Manager, Business Process

Salesforce•Chicago, IL

About The Position

The Strategy & Ops Program Manager, Business Process is a high-impact role embedded in the Data Foundation Revenue Operations team. This individual serves as an operational force-multiplier — owning and optimizing the business processes, tools, and data workflows that power the Data Foundation sales organization. This is a builder role for someone equally comfortable mapping a process gap, designing an Agentforce automation, and presenting a recommendation to senior sales leadership. You'll operate at the intersection of business strategy, operational rigor, and AI-powered transformation to help the team scale and optimize.

Requirements

8+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Strategy & Operations within an enterprise technology company
Strong command of business process design, documentation, and optimization methodologies
Proven ability to manage complex, cross-functional programs from ideation through delivery
Experience leveraging AI tools (e.g., Agentforce, Einstein, Slack AI, or equivalent) to automate operational workflows and drive productivity
Demonstrated expertise in Salesforce Sales Cloud, including report and dashboard development
Strong analytical skills; ability to synthesize data from multiple sources into clear, executive-ready narratives
Excellent written and verbal communication skills, including experience presenting to senior and executive audiences
Proficiency in Google Slides, Google Sheets, and project management tools (Jira or equivalent)
BA/BS or equivalent experience required

Nice To Haves

Familiarity with Informatica, MuleSoft, or Data Cloud products and go-to-market models
Experience with common prospecting tools such as LinkedIn Sales Navigator and ZoomInfo
Proficiency in Tableau Desktop and/or SQL for data analysis and dashboard development
Experience supporting a SaaS subscription business, including attrition modeling and renewal operations
Comfort working in a high-velocity, acquisition-integration environment with evolving priorities
Experience building or managing Agentforce agents, Einstein automations, or similar AI-native workflows
Familiarity with Agile / Scrum delivery models and writing user stories for IT development partners

Responsibilities

Business Process Design & Optimization Own end-to-end documentation, analysis, and optimization of core sales processes — including forecasting, pipeline management, territory coverage, account planning and seller onboarding
Identify and resolve operational friction in integrating Informatica with Data Foundation, ensuring seamless alignment of processes, tools, and data to Salesforce standards
Partner with cross-functional teams to ensure process integration and readiness
Drive process standardization across the combined Data Foundation sales team
Agentic & AI-Powered Operations Lead the design and deployment of Agentforce-powered automations to eliminate manual RevOps workflows — including forecast consolidation, pipeline review prep, coverage gap alerts, and reporting
Build and maintain AI-assisted tooling that surfaces at-risk , renewal health signals, and expansion opportunities to AEs, SEs, and CSMs
Serve as an internal AI fluency champion — identifying opportunities to apply AI tools (Agentforce, Einstein, Slack AI) to accelerate team productivity and seller effectiveness
Partner with the analytics team to automate data pipelines and dashboards, reducing dependency on manual reporting
Sales Tools & Enablement Support the adoption and optimization of the Data Foundation sales tech stack: Salesforce Sales Cloud, Altify, LinkedIn Sales Navigator, ZoomInfo, Tableau, and Slack
Partner with development teams on requirements gathering, UAT, and deployment of new capabilities and enhancements within the sales technology ecosystem
Develop and deliver enablement content and training to drive tool adoption and process compliance across the seller population
Manage user-facing documentation, SOPs, and playbooks for key business processes
Analytics & Insights Collaborate with the reporting team to define, build, and maintain dashboards that surface NNAOV, ACV, attrition, pipeline health, forecast accuracy, and coverage ratios
Conduct analytical deep dives to identify trends, risks, and whitespace — translating findings into clear, actionable recommendations for Strategy and Ops leadership
Support the establishment of a single source of truth for key Data Foundation sales metrics, eliminating fragmented or conflicting data sets
Build executive-ready presentations for QBRs, operating reviews, and strategic planning cycles
Program & Project Management Manage cross-functional programs tied to the Data Foundation RevOps roadmap — coordinating stakeholders across Sales, Marketing, Finance, IT, and Operations
Author user stories, define requirements, and drive alignment across technical and business partners using Agile / Jira delivery principles
Evaluate and manage dependencies across systems, functions, and timelines; proactively surface risks and drive resolution
Track and report on program health against key milestones and KPIs