Senior Program Manager (AR)

Keytronic•Springdale, AR

1d•Onsite

About The Position

Keytronic is a team-based, supportive environment where everyone is able to feel encouraged and supported. We provide opportunities for growth through seminars, certifications, on-the-job training, and career advancement. Our team and employees are proud of our product diversity and team environment. We have a very clean production environment and area with A/C. We are an international company where you will do something different every day in our fast-paced work environment, but we are always finding ways to create something new and be innovative We encourage you to apply for this position if you enjoy being challenged, working in a dynamic work setting, and being a part of a team that creates products that drive our world, while providing an innovative workplace with deep camaraderie, compelling product diversity, and resources to build your career. Keytronic provides competitive salaries and benefits including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, Vacation, Holidays, Tuition Reimbursement, and 401K. We also have a company provided wellness program because we care about the wellbeing of our employees inside and outside of the workplace. We organize volunteer opportunities, company activities, and all-employee meetings to show we value our employees and the community around us! JOB SUMMARY: Build and maintain customer relations. Expand revenue base by generating orders and revenue forecasts. Manage multiple customer accounts. Coordinate cross-functional resources; customer engineer, quality engineer, test engineer, planner and buyer. Resolve technical and logistic issues with the customer and factory. Provide cost quotations for customer requests. Manages strategic programs and quotes that are critical to the company’s profitability and revenue stream. Manages, evaluates and recommends improvements to the NPI, CPPT and RFQ processes. ESSENTIAL FUNCTIONS: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Manages the New Product Introduction Process (NPI) and Customer Produced Product Transfer (CPPT) for strategic programs that are critical to the company’s revenue, profitability and future business opportunities. Reports to Director and Officer levels on a frequent basis for review of NPI progress. Evaluates the NPI process and procedures and recommends improvements. Manages assigned market segment by mentoring lower level Program Managers, keeping apprised of program status within segment. Forms and manages cross-functional launch teams and drives regular team meetings to review progress. Generates and tracks cross-functional action item list and NPI checklist item archive. Assesses risks, develops solutions, implements change and communicates responsibilities across organization. Manages and mentors strategic quotes and the Request for Quote (RFQ) process. Elevates critical issues to upper management. Ability to understand, apply and perform complex financial analysis such as incremental margin, fixed/variable costing, absorption, departmental rate determination and financial performance of program. Negotiates and administers contracts utilizing strategic knowledge of the customer’s business scope, our sales strategy, and the RFQ process. Assesses customer’s needs and adapts KTEMS’s business model to ensure success of the program and communication of functional groups. Understands roles of functional departments, targets potential areas of concern, and assists in resolving problems. Generates, maintains and publishes periodic reports on cost, quality and delivery to include revenue plan and product roadmaps. Effectively interacts and communicates with all levels of management professionally and technically in both written and oral form. OTHER FUNCTIONS: Performs other duties when required that are outside of normal job duties. May be asked to assist in other duties to ensure production needs are met in a timely manner.

Requirements

Bachelor's degree in engineering or business and knowledge of cost accounting, and proficiency in managing to timelines or have seven years’ experience in cross-functional project management (in two or more organizations) including two years in program management; combination of education and experience may be considered.
Ability to read, analyze, and interpret common scientific and technical publications and reports.
Ability to clearly communicate and document communications both verbally and in written form.
Ability to effectively present information and respond to questions from small groups of managers, engineers, clients and customers.
Applied engineering mathematics, statistics, and business and economic analysis.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Intermediate to advanced ability to operate a computer and in utilizing Microsoft Word, Excel, and Project for managing reports.
Must possess a critical understanding of the business practice from the sales process through production.

Nice To Haves

Master’s Degree
Knowledge in materials procurement

Responsibilities

Build and maintain customer relations.
Expand revenue base by generating orders and revenue forecasts.
Manage multiple customer accounts.
Coordinate cross-functional resources; customer engineer, quality engineer, test engineer, planner and buyer.
Resolve technical and logistic issues with the customer and factory.
Provide cost quotations for customer requests.
Manages strategic programs and quotes that are critical to the company’s profitability and revenue stream.
Manages, evaluates and recommends improvements to the NPI, CPPT and RFQ processes.
Manages the New Product Introduction Process (NPI) and Customer Produced Product Transfer (CPPT) for strategic programs that are critical to the company’s revenue, profitability and future business opportunities.
Reports to Director and Officer levels on a frequent basis for review of NPI progress.
Evaluates the NPI process and procedures and recommends improvements.
Manages assigned market segment by mentoring lower level Program Managers, keeping apprised of program status within segment.
Forms and manages cross-functional launch teams and drives regular team meetings to review progress.
Generates and tracks cross-functional action item list and NPI checklist item archive.
Assesses risks, develops solutions, implements change and communicates responsibilities across organization.
Manages and mentors strategic quotes and the Request for Quote (RFQ) process.
Elevates critical issues to upper management.
Ability to understand, apply and perform complex financial analysis such as incremental margin, fixed/variable costing, absorption, departmental rate determination and financial performance of program.
Negotiates and administers contracts utilizing strategic knowledge of the customer’s business scope, our sales strategy, and the RFQ process.
Assesses customer’s needs and adapts KTEMS’s business model to ensure success of the program and communication of functional groups.
Understands roles of functional departments, targets potential areas of concern, and assists in resolving problems.
Generates, maintains and publishes periodic reports on cost, quality and delivery to include revenue plan and product roadmaps.
Effectively interacts and communicates with all levels of management professionally and technically in both written and oral form.
Performs other duties when required that are outside of normal job duties.
May be asked to assist in other duties to ensure production needs are met in a timely manner.