Senior Program Coordinator (Hybrid)

Agilon Health•Syracuse, NY

13d•$24 - $29•Hybrid

About The Position

Position Summary: The Senior Program Coordinator the operations team in a market in the development and operations of programs. This person must be able to work in a team environment, but also able to own projects and work closely with the team and physician partners. Data analysis, creativity, positive energy, presentation skills, and the willingness to learn are the primary characteristics for this position. This is a hybrid opportunity in Syracuse, NY

Requirements

Minimum Experience 2+ years of experience with customer service and/or office support
Experience working in a physician practice or within health plan operations is preferred
Education/Licensure: Associate’s Degree, Bachelor’s Degree; or equivalent work experience required
Computer Skills: Ability to create and maintain documents using Microsoft Office (Word, Excel, Outlook, PowerPoint)
Other Skills and Abilities: a. Demonstrates the ability to effectively prioritize and execute tasks in a high-level pressure environment is crucial while eliciting cooperation from a wide variety of sources, including upper management, peers, and subordinates.
Experience at working both independently and in a team-oriented, collaborative environment is essential.

Responsibilities

Assist with developing agendas, meeting arrangements and minutes for meetings with physician partners
Engages with physician partners and their office staff to share actionable data to drive performance
Assist with projects for the Operations, Risk Adjustment, Attribution and Quality teams along with other assignments received by management.
Assists manager and department with presentations (i.e., provides content editing/content recommendations in addition to standard proofing).
Collects and compiles data and information for analysis and delivers analysis to leadership and physician partners
Coordinates data needs and workflows, working with platform and local data teams
Effectively prioritize and complete assigned tasks and projects with minimal supervision
Research and provide courteous, accurate and timely response to inquiries by providers as related to operational projects and reports.
Tracks and monitors progress against timeline and key milestones
Other duties as assigned
Understand, adhere to, and implement the Company’s policies and procedures.
Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients.
Proactively ensuring that these needs are met or exceeded.
Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
Engage in excellent communication which includes listening attentively and speaking professionally.
Set and complete challenging goals.
Demonstrate attention to detail and accuracy in work product.