Senior Program Analyst

The State Bar of California•San Francisco, CA

9h•$104,308 - $139,079•Hybrid

About The Position

The Office of Admissions seeks a highly motivated, analytical, detail-oriented professional to join our team as a Senior Program Analyst. This position plays a critical role in managing and improving operations for exam administration programs and is key to recruiting and managing temporary staff for State Bar-administered examinations. The analyst is responsible for designing and implementing recruitment strategies to source proctors and related personnel, developing partnerships with universities and organizations, and maintaining sustainable talent pipelines. They will create and manage training programs, reference materials, and communication protocols to ensure readiness and compliance for proctors, volunteers, peace officers, and other positions. A strong understanding of labor laws, wage requirements, and internal policies is essential to apply compliance standards to scheduling, pay, and working conditions, while also providing guidance on risk mitigation. This role offers opportunities to lead projects, help shape policy, and lead the unit in the manager’s absence. The Senior Program Analyst may be required to prepare reports analyzing recruitment trends, distilling survey responses, evaluating operational effectiveness, and recommending internal efficiencies. The ideal candidate is self-directed, highly knowledgeable in operations and compliance, maintains confidentiality, consistently makes responsible decisions in complex or sensitive situations, and approaches challenges with a proactive, solutions-focused mindset. The ability to communicate effectively, both verbally and in writing, is critical, as the role requires clearly explaining requirements and assignments to temporary staff, volunteers, and management. Experience analyzing and summarizing qualitative and quantitative data to identify trends and make recommendations to leadership team members, as well as familiarity with Salesforce or other CRM, are essential to the position. In addition to core responsibilities, this position will assist with tasks in the Administration and Exam Administration units, as needed, and will be part of the team responsible for administering the California Bar Examination and the First-Year Law Students’ Examination, requiring overnight travel up to four times a year. This role is a meaningful opportunity to contribute to a mission-driven team dedicated to supporting applicants and ensuring an efficient and equitable admissions process.

Requirements

Principles of office management, budgeting, administration, and supervision.
Problem identification, analysis, and evaluation.
Problem-solving and conflict-resolution methods and techniques.
Computer information systems, including personal computer applications, word processing, and spreadsheet programs.
Interviewing and investigative techniques.
Principles of effective writing and verbal presentation.
Coordination and operation of programs.
Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar.
Personnel selection and supervisory principles, practices, and procedures.
Computerized information and database recordkeeping systems.
Office procedure, budget preparation, and maintenance techniques.
Apply the policies and practices of a department.
Understand, interpret, and apply laws, rules, and regulations related to assigned programs.
Plan, organize, coordinate, and evaluate programs under conflicting deadlines and demands.
Analyze material and problems and identify solutions.
Analyze problems and complaints, and identify solutions in a timely manner.
Mentor, assign, and prioritize work assignments of staff in support of meeting program goals.
Operate modern office equipment, including computer hardware, software, and internet and web-based applications.
Compile data and prepare narrative and statistical reports.
Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
Communicate concisely, and professionally, both orally and in writing.
Trains staff in program policies, rules, regulations, and procedures; assesses workloads; assigns employees as necessary to ensure the proper level of support for ongoing activities of the department.
Assists with the selection, training, direction, and evaluation of staff.
Implements guidelines to ensure adherence to the State Bar rules and regulations governing the administration of State Bar programs, services, and membership.
Represents the State Bar at programs and functions and responds to inquiries from board members, management, attorneys, and the public.
May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.
Bachelor’s degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position.
Minimum of three (3) years of journey-level professional experience in data collection and evaluation, research or performance or financial analysis, or grant compliance in a public sector, legal or nonprofit environment, or equivalent.

Nice To Haves

Experience analyzing and summarizing qualitative and quantitative data to identify trends and make recommendations to leadership team members, as well as familiarity with Salesforce or other CRM, are essential to the position.

Responsibilities

Provides expertise and guidance to other professional, and/or administrative staff in complex program analysis and solutions.
Performs advanced research, conducts studies to determine needs, prepares reports, and recommends implementation procedures for a variety of program needs.
Serves as a primary communication liaison with State Bar committees, members, financial institutions, vendors, contractors, general public, other departments and employees.
Evaluates existing and alternative policies and makes recommendations toward establishment of revised policies and procedures.
Performs advanced professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
Provides lead direction over programs, staff, or special projects, which involves assigning, reviewing, and coordinating staff work.
Trains staff in program policies, rules, regulations, and procedures; assesses workloads; assigns employees as necessary to ensure the proper level of support for ongoing activities of the department.
Assists with the selection, training, direction, and evaluation of staff.
Implements guidelines to ensure adherence to the State Bar rules and regulations governing the administration of State Bar programs, services, and membership.
Represents the State Bar at programs and functions and responds to inquiries from board members, management, attorneys, and the public.
May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.