Senior Professional Services Engineer - PubSec

GitLab

5h•Remote

About The Position

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab helps ship better, more secure software faster. The company embraces AI as a core productivity multiplier, expecting all team members to integrate AI into their daily workflows. GitLab fosters a high-performance culture driven by its values and continuous knowledge exchange, supporting team members in reaching their full potential while collaborating with industry leaders. As a Senior Professional Services Engineer at GitLab, you will work directly with customers to deliver installation, migration, training, and advisory services to ensure successful GitLab adoption. This involves leading engagements from single-node Omnibus installations to large reference architectures built with infrastructure as code (IaC) and configuration as code. You will also guide migrations from other systems to GitLab SaaS or self-managed deployments, helping customers make practical decisions to improve reliability, security, and day-to-day workflows. The role requires close collaboration with customers and GitLab's product and engineering teams to drive customer success and provide feedback for product and service improvements. You will manage multiple projects, mentor other Professional Services Engineers, and streamline delivery processes in a remote, largely asynchronous environment. Projects include designing and delivering GitLab installations using tools like Terraform and Ansible across major cloud providers, and leading migrations while translating customer feedback into actionable improvements.

Requirements

Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.
Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
Top Secret Security Clearance required.
Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set.
Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements.
Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment.
Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment.
Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values.

Responsibilities

Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities.
Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows.
Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes.
Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps.
Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services.
Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy.
Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.