Senior Professional Services Consultant

Orbus Software•New York, NY

About The Position

As a member of the Orbus Professional Services Team EMEA your primary focus will be to engage in consultancy services for existing and new customers. Reporting to the Professional Services Manager EMEA, you will be part of a dynamic, global and supportive team. Core Responsibilities: Provide executive-level support and strategic guidance to customers throughout their onboarding journey, ensuring accelerated realization of value from Orbus’s product and solution portfolio. Partner closely with Orbus’s onboarding leadership and cross-functional customer project teams to architect and deliver complex, enterprise-scale implementations, establishing yourself as a trusted strategic advisor to senior decision-makers and key stakeholders from the outset. Leverage advanced consultative skills to deeply understand customer business drivers, strategic objectives, and nuanced use cases. Proactively elicit and synthesize requirements, applying critical judgment and industry expertise to design innovative solutions that maximize ROI and ensure alignment with the customer’s long-term vision. Lead the configuration and optimization of Orbus products and solutions, ensuring alignment with both industry standards and unique customer requirements. Oversee rigorous solution validation, authoring and delivering comprehensive functional documentation for both standardized and bespoke configurations. Design, deliver, and continuously enhance advanced training programs, including advisory workshops and custom learning materials tailored to diverse customer audiences. Evaluate and implement cutting-edge training delivery methodologies, championing blended learning and knowledge transfer strategies that drive deep adoption and enablement. Serve as a recognized Subject Matter Expert (SME) and senior advisor, mentoring customer teams through complex Enterprise Architecture transformations and strategic architecture initiatives. Draw upon extensive, multi-sector EA experience - including engagements with leading corporations and government entities - to provide unparalleled guidance and insight. Facilitate high-impact workshops and consultancy sessions, providing ongoing advisory support across the solution lifecycle. Champion Orbus best practices to drive sustained adoption, and collaborate closely with Customer Success and Account Management leadership to ensure exceptional customer satisfaction, retention, and growth. Deliver compelling, executive-level presentations and product demonstrations, adeptly articulating the value proposition of Orbus offerings to CxO audiences and influencing technology strategy at the highest organizational levels. Collaborate with internal domain experts and Professional Services leadership to codify best practices, distil lessons learned, and contribute to the development of thought leadership, methodologies, and published assets that elevate Orbus’s market presence. Act as a strategic advocate for customer needs, proactively identifying and removing adoption barriers. Provide actionable field intelligence to Product Development, directly influencing the product roadmap and driving continuous innovation based on your deep customer and market insights.

Requirements

Experience of Consultancy, preferably experience of Consultancy within a software driven environment or professional services consultant role.
Fluent in English
Service oriented with the motivation to meet tight deadlines and to perform individually whilst working as part of a dynamic and global team
Ability to clearly articulate and demonstrate value proposition to customers through professional services engagements
Attention to detail and ability to absorb technical information and communicate this clearly to varied audience.
Excellent inter-personal skills, the ability to influence others and identify key information.
Be willing to take initiative in problem identification and solution provision.
Experience of working with Sales Leads and Project Managers to ensure every customer receive an exceptional customer journey.

Nice To Haves

Master’s Degree or higher in Computer Science, Engineering, IT, related field of study or equivalent
Experience in Enterprise Architecture initiatives and using Enterprise Architecture platforms.
Willingness for up to 50% travel as part of onsite consulting engagements.

Responsibilities

Provide executive-level support and strategic guidance to customers throughout their onboarding journey, ensuring accelerated realization of value from Orbus’s product and solution portfolio.
Partner closely with Orbus’s onboarding leadership and cross-functional customer project teams to architect and deliver complex, enterprise-scale implementations, establishing yourself as a trusted strategic advisor to senior decision-makers and key stakeholders from the outset.
Leverage advanced consultative skills to deeply understand customer business drivers, strategic objectives, and nuanced use cases.
Proactively elicit and synthesize requirements, applying critical judgment and industry expertise to design innovative solutions that maximize ROI and ensure alignment with the customer’s long-term vision.
Lead the configuration and optimization of Orbus products and solutions, ensuring alignment with both industry standards and unique customer requirements.
Oversee rigorous solution validation, authoring and delivering comprehensive functional documentation for both standardized and bespoke configurations.
Design, deliver, and continuously enhance advanced training programs, including advisory workshops and custom learning materials tailored to diverse customer audiences.
Evaluate and implement cutting-edge training delivery methodologies, championing blended learning and knowledge transfer strategies that drive deep adoption and enablement.
Serve as a recognized Subject Matter Expert (SME) and senior advisor, mentoring customer teams through complex Enterprise Architecture transformations and strategic architecture initiatives.
Draw upon extensive, multi-sector EA experience - including engagements with leading corporations and government entities - to provide unparalleled guidance and insight.
Facilitate high-impact workshops and consultancy sessions, providing ongoing advisory support across the solution lifecycle.
Champion Orbus best practices to drive sustained adoption, and collaborate closely with Customer Success and Account Management leadership to ensure exceptional customer satisfaction, retention, and growth.
Deliver compelling, executive-level presentations and product demonstrations, adeptly articulating the value proposition of Orbus offerings to CxO audiences and influencing technology strategy at the highest organizational levels.
Collaborate with internal domain experts and Professional Services leadership to codify best practices, distil lessons learned, and contribute to the development of thought leadership, methodologies, and published assets that elevate Orbus’s market presence.
Act as a strategic advocate for customer needs, proactively identifying and removing adoption barriers.
Provide actionable field intelligence to Product Development, directly influencing the product roadmap and driving continuous innovation based on your deep customer and market insights.

Benefits

A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
Competitive salary and benefits (in line with experience)
Curious, open culture, with teams collaborating across geographies

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