Senior Professional Services Consultant

Cloudflare•San Francisco, CA

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Singapore O verview: Cloudflare provides consultative and hands-on-keyboard implementation and migration services for enterprise customers. As a Senior Professional Services Consultant for Zero Trust Services/SASE and Network Services, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are a security expert and have experience with ZTNA, Data Loss Prevention, Email security, CASB, SASE. This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected at around 30%.

Requirements

5+ years of experience working in a customer-facing technical implementation or onboarding team, security engineering team, security operations center or other highly technical team
Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
Deep understanding of Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
Deep understanding of Zero Trust technologies such as Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Remote Browser Isolation (RBI), Data Loss Prevention (DLP), CASB and Cloud Email Security
Deep understanding of SSO, ADFS, LDAP and SAML and the role of the IdP for SSO.
Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS
Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
Ability to manage a project, work to deadlines, and prioritize between competing demands
The work will be performed in English. We also require fluency in any of the following languages: Mandarin, Thai, Bahasa Indonesia, or Korean.
Demonstrated technical experience (hands-on-keyboard) with:
Experience working with Reverse & Forward proxies with Content Filtering & DLP technologies
Software distribution & deployment in Microsoft, Mac and Linux environments
Detailed working knowledge of web based security, network segmentation, security proxies, Firewalls and NGFWs, SSL/IPSec and SSL/TLS VPN appliances & services, etc
Windows & Linux Server system administration
Windows, MacOS and Linux client endpoints troubleshooting
Experience debugging Network connectivity issues using Network Troubleshooting Tools

Nice To Haves

Software distribution via Mobile Device Management platforms
Experience with Microsoft Active Directory, GPO, AzureAD an Intune
Experience with Zero Trust Implementation and deep understanding of the Zero Trust Frameworks like NIST will be a huge plus
Experience implementing or understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC-2
Security skills and certifications such as CISSP, GCIA GCIH, GCFA, GCFE, CCIE, CCNP, JNCIE or MCSE will be a huge plus

Responsibilities

Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.
Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer.
Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.
Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process.
Provide guidance to the customer to configure their CPEs and integration points.
Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.
Support building operational assets like templates, automation scripts, procedures, workflows, etc.

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