Senior Production Support Engineer

CIBC • Chicago, IL

1d • $115,000 - $150,900 • Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing As a Senior Production Support Engineer on the US Risk Technology team, you will support our anti-money laundering (AML) platform built using SAS Viya 3.5. This platform is used for customer risk rating, transaction monitoring, and regulatory reporting. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days may be remote. How You’ll Succeed Application Support – investigate application issues; prioritize incidents based on impact and severity. Identify root causes and implement solutions to prevent recurrence. Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management. Database Support – write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines. Cloud Computing – manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure. Release Management – oversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgrades. Service Continuity – perform disaster recovery tests. Collaboration – build trusted working relationships with business stakeholders, technology partners, and external vendors. Communication – express technical concepts to non-technical audiences with precision and clarity. Continuous Learning – stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments.

Requirements

• You have at least 5-8 years of experience in an application support role.
• Experience with Linux virtual machines, writing SQL queries, and a technical familiarity with cloud computing (preferably Azure) is preferred.
• You have strong communication skills and the ability to prioritize work effectively in a fast-paced environment.

Nice To Haves

• Experience with SAS Viya, along with relevant certifications, would also be an asset.

Responsibilities

• investigate application issues
• prioritize incidents based on impact and severity
• Identify root causes and implement solutions to prevent recurrence
• Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management
• write complex SQL queries
• troubleshoot extract, transform, and load (ETL) pipelines
• manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure
• oversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgrades
• perform disaster recovery tests
• build trusted working relationships with business stakeholders, technology partners, and external vendors
• express technical concepts to non-technical audiences with precision and clarity
• stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments

Benefits

• CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.
• a competitive salary
• incentive pay
• banking benefits
• a benefits program
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed