Senior Production Engineer

Snowflake•Menlo Park, CA

About The Position

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. The Production Engineering Team at Snowflake is responsible for driving the reliability tools and processes that ensure Snowflake consistently delivers a top-tier experience for its customers. This includes championing Service Level Objectives (SLOs) across all of Engineering, building the infrastructure necessary for rapid detection of reliability issues, and deeply engaging in system health verification after releases. We think about production reliability end-to-end: how do we proactively prevent issues, quickly detect and diagnose problems when they arise, and efficiently resolve them to minimize impact. We drive the culture of learning from every incident.

Requirements

Bachelor's degree in Computer Science, a related technical field involving software engineering, or equivalent practical experience.
Proficient in at least one modern programming language
Systematic problem-solving methods, effective communication skills.
The position may require access to U.S. export-controlled technologies, technical data, or sensitive government data.
Employment with Snowflake is contingent on Snowflake verifying that you: (i) may legally access U.S. export-controlled technologies, technical data, or sensitive government data; or (ii) are eligible to obtain, in a timely manner, any necessary license or other authorization(s) from the U.S. Government to allow access to U.S. export-controlled technology, technical data, or sensitive government data.

Nice To Haves

Experience with capacity and load testing of the distributed applications
Experience with containers and container orchestration systems such as Kubernetes
Experience in deploying, managing, and operating scalable and fault tolerant Linux infrastructure.
Experience with the SLO-driven reliability management processes.
Hands on experience with one of more public cloud providers (AWS, Azure, or GCP)
Ability to prioritize tasks and work independently.

Responsibilities

Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement.
Scale systems sustainably by automation; Drive changes that improve reliability and velocity.
Establish and practice low noise incident response rotations and blameless postmortems to prevent problem recurrence.
Write and review code. Develop documentation and capacity plans, and debug the hardest problems on large distributed systems.
Collaborate with software engineers to establish, maintain, and optimize functional and performance SLOs.
Participate in a 12x7 on-call rotation.