Senior Production Support Engineer - Frontline Tools

Canadian Imperial Bank of Commerce•Chicago, IL

2d•$120,000 - $132,000•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing You’ll join CIBC’s U.S. Commercial Banking Technology team, supporting and enhancing critical applications in the commercial lending ecosystem. You’ll provide hands-on technical expertise to deliver and integrate electronic signature and loan pricing solutions, ensuring stability, performance, and reliable partner integrations. You’ll lead production support activities, including triage and resolution of technical issues and system/website outages, coordinating across internal technology teams and external vendors. You’ll drive prioritization, communicate status to stakeholders, and contribute to root-cause analysis and preventative improvements to reduce recurring incidents. How you’ll succeed Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Design and implement solutions to prevent recurrence with the end goal of providing excellent technology support. Partnership - Work as a key liaison with business partners, technology partners, and the senior management team. Provide technical expertise for upgrades, testing, and process improvements. Liaise with business, technology, and vendor partners for operational alignment. Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new application capabilities, procedures and standards. Investigate, research and provide recommendations for delivering technical solution as required. Who you are You can demonstrate experience in: technical support of internal or external banking applications within a technology role, and you have working knowledge of banking products/services. Development / Coding experience along with Integration experience. (Preferably with Python, C#, SQL, .NET framework). Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Requirements

technical support of internal or external banking applications within a technology role, and you have working knowledge of banking products/services.
Development / Coding experience along with Integration experience. (Preferably with Python, C#, SQL, .NET framework).
You know that relationships and networks are essential to success.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You put our clients first. You engage with purpose to find the right solutions.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Ensure production stability and high availability for DocuSign and Precision Lender (Q2).
Investigate and resolve production issues; maintain logs and knowledge base.
Monitor system health, address alerts, and coordinate incident responses.
Liaise with business, technology, and vendor partners for operational alignment.
Assess system changes, ensure compliance, and support enhancements.
Provide technical expertise for upgrades, testing, and process improvements.
Safeguard client experience, support frontline teams, and maintain regulatory and security compliance.

Benefits

At CIBC, we offer a competitive total rewards package.
This role has an expected salary range of $120,000.00 - $132,000.00 for the market based on experience, qualifications, and location of the position.
The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.
CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

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