Senior Product Support Representative

International Motors, LLC • Woodridge, IL

5d

About The Position

The International Product Development Center seeks an experienced Senior Product Support Representative to join a team focused on customer experience. Responsibilities include supporting the Dealer Systems, Dealer Education/Learning Management System, Software Subscription Management, and Service Tools. You will collaborate with product owners to resolve internal and external issues efficiently.

Requirements

• Bachelor's degree and at least 1 year of customer service experience
• OR
• Master's degree and no experience
• OR
• At least 3 years of customer service experience
• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

• Close attention to detail
• Problem Solving/Troubleshooting
• Excellent Communication skills - written and verbal
• Multi-tasking and prioritization of varied tasks
• Excels in working in a team (hybrid) environment
• Customer Service
• Application/Product Support
• Microsoft Office products (Outlook, Word, Excel, PowerPoint, SharePoint, Access), experience
• Smartsheet Project Management Software, experience
• ServiceNow, Salesforce, ERP Systems, experience
• Customer Service
• Application/Product Support

Responsibilities

• Internal, Dealer, and Fleet support of the LMS and Dealer Education. General questions and concerns are related to completion of courses, status in certification paths, inquiries on open training, issues with computer-based training, and assistance with training reports
• Managing Custom Training Portals that are purchased by dealers to support their customers, or for customer user, with specific training packages. This includes the billing process for new portals, annual maintenance charges, creation of new portals, and changing existing portals, as well as troubleshooting issues within the portals by the end users
• Managing the third-party software subscription order process to support the International dealer network and retail customers.
• Additional responsibilities will include training and backup support for other members of the team for coverage as needed

Benefits

• This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
• The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level