Product Support Sales Representative

Yancey Bros. Co. • Dacula, GA

6d

About The Position

As the Product Support Sales Representative (PSSR) you will cover an assigned territory establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements. The PSSR ensures quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

Requirements

• Must have a high school diploma or equivalent experience
• Excellent analytical, organization, and communication skills.
• Employee may be required to submit to customer security requirements including but not limited to additional background checks, drug tests, and provide additional identification
• Must have a valid class C Georgia driver’s license and clean driving history
• Physically able to operate equipment as well as climb under and on for inspections
• Work in extreme weather conditions, around loud noises and other conditions that will require appropriate Personal Protection Equipment to be used.

Nice To Haves

• Specific industry experienced desired or an equivalent college degree
• Prior sales experience preferred

Responsibilities

• Provides constant support of Product Support Manager’s leadership and direction
• Increase service sales and market share with all customers in assigned territory
• Initial exclusive territory - Athens, Ga.
• Maintains current customer and prospect list for assigned territory
• Coordinates regular customer visits and follow-up
• Perform site audits, technical reviews of customer equipment, and prepare service related proposals
• Market customer service agreements (CSA’s)
• Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink
• Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned
• Informs Product Support Manager of new customer service opportunities
• Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
• Consistently maintains positive, productive and mature work ethics
• Provide backup to service team as needed, including occasional after hours or vacation coverage responsibility
• Works with various vendors to solicit parts or services required to support any proposed service activity
• Maintains up to date maintenance contract pricing
• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Benefits

• Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
• Competitive Pay Structure
• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan
• Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees