Senior Product Support Engineer

SMC • Noblesville, IN

1d

About The Position

PURPOSE This role is to provide mechanical and/or electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be creative in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on advanced systems analysis and solutions while mentoring throughout the organization. ESSENTIAL DUTIES Collaborate with internal and external customers to establish requirements that meet desired outputs while suggesting alternatives. Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers. Communicate technical knowledge, specification, design, and business direction to an extended audience of internal and external customers. Read, interpret, troubleshoot pneumatic and electrical schematics. Troubleshoot and configure product communication protocols. Troubleshoot pneumatic and electrical circuits. Review and interpret data utilizing corporate management system software that include CAD models and product documentation. Perform independent research on a variety of topics, provide summarized data, and present observations. Complete assigned tasks while implementing departmental processes. Hands on technical support for an extended audience (technical and non-technical) of internal and external customers. Lead and/or participate on teams to accomplish tasks, processes, and corporate directives. Travel mainly for the purpose of training, customer support, or trade shows. (Less than 35%) All other duties as assigned. Record daily activities PHYSICAL DEMANDS/WORK ENVIRONMENT Capacity to work indoors in an office, laboratory, and/or manufacturing environment. Ability to work in a stationary position for prolonged periods of time. Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation. Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.Ability to travel and/or attend meetings domestic and internationally outside of normal business hours MINIMUM REQUIREMENTS Bachelor’s degree in a mechanical, electrical, or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria. Competent understanding of the product development process. Fluent understanding to apply project management principles, methodologies, and documentation. Competent understanding of CAE tools and results as applied to the product application process. Competent understanding of tolerance as it relates to design intent. Fluent understanding of common industrial processes and/or controls. Competent understanding of material and component options by application. Fluent understanding of schematics. Competent understanding of communication protocols. Fluent in conducting research using corporate resources. Expert at efficient use of time to effectively plan and execute multiple duties. Expert to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.) Fluent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.) Fluent ability to communicate utilizing corporate office software. Expert ability to take verbal and/or written direction on tasks, training, or departmental / company policies. Expert ability to communicate, in English, with internal and external customers tactfully and professionally.8+ years (preferred) relevant work experience For internal use only:Engineer001

Requirements

• Bachelor’s degree in a mechanical, electrical, or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Competent understanding of the product development process.
• Fluent understanding to apply project management principles, methodologies, and documentation.
• Competent understanding of CAE tools and results as applied to the product application process.
• Competent understanding of tolerance as it relates to design intent.
• Fluent understanding of common industrial processes and/or controls.
• Competent understanding of material and component options by application.
• Fluent understanding of schematics.
• Competent understanding of communication protocols.
• Fluent in conducting research using corporate resources.
• Expert at efficient use of time to effectively plan and execute multiple duties.
• Expert to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
• Fluent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
• Fluent ability to communicate utilizing corporate office software.
• Expert ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Expert ability to communicate, in English, with internal and external customers tactfully and professionally.

Nice To Haves

• 8+ years (preferred) relevant work experience

Responsibilities

• Collaborate with internal and external customers to establish requirements that meet desired outputs while suggesting alternatives.
• Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
• Communicate technical knowledge, specification, design, and business direction to an extended audience of internal and external customers.
• Read, interpret, troubleshoot pneumatic and electrical schematics.
• Troubleshoot and configure product communication protocols.
• Troubleshoot pneumatic and electrical circuits.
• Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
• Perform independent research on a variety of topics, provide summarized data, and present observations.
• Complete assigned tasks while implementing departmental processes.
• Hands on technical support for an extended audience (technical and non-technical) of internal and external customers.
• Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training, customer support, or trade shows.
• All other duties as assigned.
• Record daily activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level