Senior Product Owner - Digital Solutions

CenterWell

1d • Remote

About The Position

Become a part of our caring community and help us put health first CenterWell leverages advanced technology to enhance primary care services for seniors. By integrating digital solutions, we provide personalized, comprehensive care that improves patient outcomes and supports the unique needs of the senior population. The Senior Product Owner – Digital Solutions leverages expertise in product management and primary care operations to deliver impactful technology solutions. This role encompasses all phases of the product life cycle, from inception to market introduction. Post-launch, the PO monitors product performance, utilizing feedback from patients, clinicians, and business partners to ensure solutions meet expectations and adjusts as needed to achieve desired outcomes. The role influences departmental strategy and makes decisions on complex technical approaches for product components, working independently to determine objectives and approaches to assignments. This individual will collaborate closely with front-line team members, as well as middle and senior-level leaders, to deliver technology solutions that enhance their work and the care provided to patients. A strong technical aptitude, solid understanding of primary care practice operations, and excellent communication skills are essential for success in this role.

Requirements

• Bachelor's degree.
• 3+ years of product management experience.
• 5+ years' experience in the healthcare sector, with a strong background in technology and operations.
• Experience with EMR systems, digital health platforms, and patient engagement technologies.
• Familiarity with healthcare compliance standards (HIPAA, GDPR) and data security best practices.
• Must have agile product delivery experience, be self-motivated with strong interpersonal, communication, presentation, and organizational skills, and possess a proven ability to influence and lead cross-functional teams.
• Proven track record of successfully launching digital health products and managing the full product lifecycle from inception to post-launch monitoring and enhancements.
• Remote work position; must be available to work normal business hours in Eastern Standard Time (EST).

Nice To Haves

• Scaled Agile Framework (SAFe) Product Owner/Product Manager (POPM) certification.
• MBA or other related graduate-level degree.
• Knowledge of CRM integration (e.g., Salesforce) and patient engagement technologies.
• Experience with cloud-based healthcare solutions and interoperability standards (FHIR, HL7).
• Extensive experience in customer-facing healthcare settings, with a focus on technology solutions.
• Experience with managed care practices.

Responsibilities

• Own digital health products (including EMR enhancements, patient engagement tools, and workflow optimization solutions) to impact business strategies, execute the product vision, develop business requirements, and drive product launches.
• Ensure task completion, meet deadlines, represent the product in meetings, and maintain documentation.
• Provide updates, align with stakeholders and customers, communicate clearly, take accountability, and adapt as needed.
• Collaborate with IT and business teams to investigate customer needs, research and propose solutions, engage in cross-functional collaboration, and clarify business objectives.
• Act as the voice of the customer to align team tasks with organizational goals and lead external partnerships.
• Set goals and KPIs for product launches, define product roadmaps, and communicate updates to senior leaders.
• Develop business requirements and user stories, drive product launches with cross-functional teams, and proactively resolve blockers.
• Travel up to 25% within the United States.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level