Senior Product Operations Manager, Airtable

Thesis • Portland, OR

8d • Hybrid

About The Position

The Senior Product Operations Manager is responsible for executing client-facing Airtable implementations. This role focuses on configuring Airtable to meet client needs while managing the balance between technical and tactical realities. Effective communication and maintaining strong client relationships are essential. The role primarily handles the physical setup of Airtable implementations and requires an advanced understanding of Airtable and software implementation.

Requirements

• 3+ years experience in an Airtable-building role.
• Deep understanding of Airtable, including interfaces, formulas, linked records, and automations.
• Effortless ability to collaborate with clients by anticipating their needs and delivering against sold projects.
• Exceptional ability to recognize opportunities to improve workflows through the implementation of new tools. The ability to successfully communicate and motivate stakeholders is critical.
• Experience working closely with multidisciplinary teams and various leadership levels to ensure that solutions align with all department needs.
• Strong communication skills, with a collaborative mentality and top-notch interpersonal skills.

Nice To Haves

• Proficiency in, Asana, Wrike, Harvest, Slack, Notion and other project management, time tracking, communication and knowledge management tools is a plus.
• Experience creating accessible learning and training materials for applications, software, and programs, and leading teams through training as needed.

Responsibilities

• Build and configure: Stand up from zero or augment existing Airtable systems, tailoring Airtable solutions to meet changing client needs and business objectives.
• Be an expert: Be a subject-matter-expert for all things Airtable and when expertise isn’t available, coordinate to find an answer or solution.
• Manage & orchestrate support: Have the know-how to take individuals or teams through an introduction of a new product. Interpret product updates, apply them to existing processes, and prepare wide-scale training as needed. Contribute to and lead, when required, quality training programs.
• Implement best practices: Inform best practices and standard operating procedures for the client teams who use the tools we provide. Partner with others on the team to create and maintain this documentation.
• Be responsible: Mindfully manage your time to provide precise solutions that center the user and stay in sync with project scope and timelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed