Senior Product Operations Manager

Flywire • Boston, MA

6d • $160,000 - $180,000 • Hybrid

About The Position

We are looking for a Senior Product Operations Manager to join the Payments Platform Team to build and lead the core operations engine of our Payments Platform enabling consistent planning, execution, reporting, and cross-functional coordination and alignment.

Boston preferred; Remote optional for exceptional candidates.

This position reports to the VP of Product Management - Payments Platform.

Requirements

• 8-12 years of experience in Product Operations, PMO, program management ideally in payments, fintech, or SaaS.
• A foundational technical background (e.g., prior engineering or technical product management experience) is strongly preferred.
• Experience driving execution across complex, globally distributed teams and programs with multiple stakeholders.
• Excellent communication and stakeholder management — executive-ready storytelling with data, and hands-on facilitation across engineering, product, payments network, operations, and partner groups.
• Skilled with JIRA, Looker, Confluence and Google Workspace.
• Calm, structured, and precise; thrives in dynamic, high-visibility environments.
• Demonstrated process improvements (templates, playbooks, postmortems, retrospectives) that reduce cycle time and improve predictability across programs.

Responsibilities

• Design and manage the rhythm of business — regular cross-domain syncs, dependency management, roadmap updates, feature scope & OKR reviews, change requests, capacity planning, escalation pathways.
• Standardize cadences, documentation, and delivery hygiene across all Platform domains.
• Ensure communication and alignment across global teams remain consistent. Serve as the keeper of institutional context — nothing gets lost between teams or quarters.
• Maintain an integrated delivery tracker covering milestones, dependencies, and key risks across the Platform domains, Network and the Verticals.
• Identify systemic blockers early and coordinate cross-team resolution.
• Create standard reporting for timeline risks, cross-team dependencies, migration blockers and operational bottlenecks.
• Prepare executive presentations, quarterly platform reviews, and exec-level summaries in partnership with the VP of Payments Platform.
• Translate complex technical and operational updates into concise business-ready narratives and visuals.
• Maintain decision logs, risk summaries, and progress dashboards that feed directly into executive reporting.
• Draft and polish internal comms (updates, announcements, leadership readouts) that reinforce alignment and transparency.
• Lead retrospectives and post-mortems for major initiatives; track and close lessons learned.
• Identify recurring friction points and recommend process or tooling improvements.
• Continuously refine templates, workflows, and practices to make the platform faster and more predictable.

Benefits

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees