Senior Product Operations Manager

Flywire•Boston, MA

1d•$160,000 - $180,000•Hybrid

About The Position

The Opportunity We are looking for a Senior Product Operations Manager to join the Payments Platform Team to build and lead the core operations engine of our Payments Platform enabling consistent planning, execution, reporting, and cross-functional coordination and alignment. Boston preferred; Remote optional for exceptional candidates. This position reports to the VP of Product Management – Payments Platform. Build and Run the Platform Operating Rhythm Design and manage the rhythm of business — regular cross-domain syncs, dependency management, roadmap updates, feature scope & OKR reviews, change requests, capacity planning, escalation pathways. Standardize cadences, documentation, and delivery hygiene across all Platform domains. Ensure communication and alignment across global teams remain consistent. Serve as the keeper of institutional context — nothing gets lost between teams or quarters. Create Execution Visibility and Governance Maintain an integrated delivery tracker covering milestones, dependencies, and key risks across the Platform domains, Network and the Verticals. Identify systemic blockers early and coordinate cross-team resolution. Create standard reporting for timeline risks, cross-team dependencies, migration blockers and operational bottlenecks. Strengthen Leadership Communication & Executive Decks Prepare executive presentations, quarterly platform reviews, and exec-level summaries in partnership with the VP of Payments Platform. Translate complex technical and operational updates into concise business-ready narratives and visuals. Maintain decision logs, risk summaries, and progress dashboards that feed directly into executive reporting. Draft and polish internal comms (updates, announcements, leadership readouts) that reinforce alignment and transparency. Drive Continuous Improvement Lead retrospectives and post-mortems for major initiatives; track and close lessons learned. Identify recurring friction points and recommend process or tooling improvements. Continuously refine templates, workflows, and practices to make the platform faster and more predictable.

Requirements

8–12 years of experience in Product Operations, PMO, program management ideally in payments, fintech, or SaaS.
A foundational technical background (e.g., prior engineering or technical product management experience) is strongly preferred.
Experience driving execution across complex, globally distributed teams and programs with multiple stakeholders.
Excellent communication and stakeholder management — executive-ready storytelling with data, and hands-on facilitation across engineering, product, payments network, operations, and partner groups.
Skilled with JIRA, Looker, Confluence and Google Workspace.
Calm, structured, and precise; thrives in dynamic, high-visibility environments.
Demonstrated process improvements (templates, playbooks, postmortems, retrospectives) that reduce cycle time and improve predictability across programs.

Responsibilities

Build and Run the Platform Operating Rhythm
Create Execution Visibility and Governance
Strengthen Leadership Communication & Executive Decks
Drive Continuous Improvement

Benefits

Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
Great Talent & Development Programs

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