Senior Product Manager
About The Position
The role of the Senior Product Manager at GM Financial is crucial in driving innovation and continuous improvement across the B2C and B2B channels. The Senior Product Manager, reporting to the VP Servicing Systems, will be responsible for defining and leading the execution of a roadmap of features and experiences that exceed customer expectations and meet business objectives. As a collaborative team player, you will work closely with developers, Conversation designers, marketers, analytics teams and operations leaders to ensure the success of the product. Your expertise in some of GM Financial's key digital consumer channels will make you a recognized advocate for putting the customer at the center of everything we do. In your role as the Senior Product Manager of the GMF Contact Center, you will be responsible for gathering requirements, prioritizing tasks, and executing the product features. Working closely with the other Contact Center product manager, you will accelerate the contact center product portfolio, and with our Analytics teams, you will ensure that the new features are being reported on.
Responsibilities
- Defining and leading the execution of a roadmap of features and experiences that exceed customer expectations and meet business objectives.
- Work closely with developers, Conversation designers, marketers, analytics teams and operations leaders to ensure the success of the product.
- Gathering requirements, prioritizing tasks, and executing the product features.
- Accelerate the contact center product portfolio
- Ensure that the new features are being reported on.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
