Senior Product Manager

Ncontracts•Brentwood, TN

4d•$135,000 - $155,000•Remote

About The Position

We're seeking a Senior Product Manager to own product strategy and execution for our Platform Services - the foundational infrastructure and shared capabilities that power our entire GRC portfolio serving 5,000+ financial institutions. This role exists because as we evolve from point solutions to an integrated AI-native platform, we need world-class platform services that enable faster feature delivery, better user experiences, and seamless integration across our product ecosystem. You'll define and build the platform capabilities that other product teams depend on - authentication, APIs, integrations, data models, AI infrastructure, and core services that create leverage across the organization. Your work will directly impact every product we ship and every customer we serve. This is a hands-on IC role focused on platform product management (70%) with strategic partnership across engineering and product teams (30%). You'll work across all product lines - GRC, vendor management, audit, and beyond - partnering with Platform Engineering to build scalable, shared services while collaborating with product managers, architects, and engineering leaders throughout the organization.

Requirements

5+ years of product management experience in B2B SaaS, with at least 2+ years focused on platform, infrastructure, or developer products
Proven track record building platform services, APIs, or developer tools that enabled other teams or external developers
Strong technical depth with ability to engage in architecture discussions and understand system design trade-offs
Experience defining API strategies and designing RESTful APIs or other integration frameworks
Demonstrated success working with platform engineering teams in complex technical environments
Understanding of cloud infrastructure, microservices architecture, and modern SaaS platform patterns
Experience with platform adoption metrics and measuring developer productivity
Outstanding communication skills with ability to translate technical concepts for non-technical audiences and business concepts for technical audiences

Nice To Haves

Experience building AI/ML infrastructure or platforms that enable AI-powered features
Background in API products, developer platforms, or platform-as-a-service offerings
Experience with integration platforms, iPaaS solutions, or middleware
Understanding of enterprise authentication, authorization, and security frameworks (SSO, SAML, OAuth, RBAC)
Exposure to financial services technology or highly regulated industries
Experience with open API standards, webhooks, and event-driven architectures
Technical background (engineering, computer science) or formal training in software development

Responsibilities

Own the platform services roadmap, prioritizing investments that maximize leverage across all product lines and accelerate feature delivery organization-wide
Define platform capabilities including APIs, integration frameworks, authentication/authorization, data services, AI infrastructure, and shared UI components
Partner with product managers across all Ncontracts products to understand their needs and translate them into reusable platform capabilities
Write comprehensive technical specifications, API designs, and platform documentation that give Engineering clear direction
Drive platform architecture decisions in collaboration with Engineering leadership, balancing scalability, performance, security, and developer experience
Define platform adoption metrics and success criteria; track usage by internal teams and measure impact on development velocity
Lead customer discovery with enterprise clients to understand integration requirements, API needs, and platform expectations
Conduct competitive analysis of platform capabilities across GRC and enterprise SaaS vendors
Champion platform-first thinking across the organization, building awareness of platform capabilities and driving adoption
Partner with product managers across all product lines to understand their platform needs and ensure platform services enable their product roadmaps
Collaborate with Engineering leadership on technical strategy, architecture decisions, and infrastructure investments
Work with Solutions Engineering and Customer Success to understand enterprise integration requirements and API use cases
Create internal developer documentation, guides, and enablement materials for platform services
Present platform roadmap and capabilities to internal stakeholders and technical audiences
Partner with Security and Compliance teams to ensure platform services meet regulatory and security requirements
Support Sales Engineering with platform capabilities, API documentation, and integration demonstrations for enterprise prospects
Build relationships with technology partners and ISVs to define integration requirements and opportunities

Benefits

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!