Senior Product Manager

Guild

28d • $150,000 - $190,000 • Remote

About The Position

Guild is hiring a Senior Product Manager to join our team and to advance our benefit administration capabilities. In this role, you will own outcomes across the benefit determination lifecycle—starting with eligibility and expanding into claims management—ensuring Guild can deliver accurate, efficient, and scalable benefit experiences for employer partners and their employees.
You will work alongside Engineers, Designers, PMs, and Operators to design and evolve the systems and workflows that power benefit determination. You will define and lead product decisions, discovery, and delivery; set and monitor success metrics; and drive iteration based on real-world outcomes. In the near term, you will improve and de-risk existing eligibility and claims workflows. In parallel, you will craft a longer-term vision to modernize this lifecycle in order to reduce operational complexity, improve accuracy, and support Guild’s growth.
This role is remote, with occasional travel to Denver (at least quarterly) and other locations as needed.

Requirements

• 5–8+ years of product management experience, with demonstrated success delivering outcomes in complex, multi-stakeholder environments.
• Strong systems thinking and experience designing workflows across multiple systems and teams.
• Proven ability to partner closely with operations teams to understand current-state processes and design scalable future-state solutions.
• Comfort working with data models, APIs, and enterprise integrations.
• Solid technical fluency and the ability to collaborate deeply with engineering on tradeoffs and architecture.
• Clear, concise communication and storytelling skills, with the ability to work effectively with senior stakeholders and frontline operators.
• A full suite of product skills—from discovery and user story development to roadmap definition and outcome measurement.

Nice To Haves

• Familiarity with benefit administration concepts such as eligibility determination, enrollment, claims adjudication, plan rules, and compliance requirements.
• Experience with HR systems, HRIS integrations, or benefits-related workflows.
• Experience building B2B or marketplace products that serve multiple stakeholders with different incentives and needs.
• Experience modernizing or scaling operationally complex, regulated systems.

Responsibilities

• Own the end-to-end benefit determination product area, including eligibility determination and claims workflows, with accountability for measurable outcomes.
• Act as the product owner across the full product development lifecycle—from deeply understanding current operational processes and regulatory requirements, through solution definition and delivery, to sustained improvement in production performance.
• Partner closely with Engineering, Partner Operations, and internal business stakeholders to establish a clear vision for benefit determination that balances near-term needs with long-term scalability.
• Translate complex eligibility rules, compliance requirements, and business logic into clear system requirements and workflows that engineering teams can build and operate with confidence.
• Map, analyze, and improve end-to-end benefit determination processes across multiple systems and touchpoints.
• Identify and deliver opportunities to automate, simplify, or eliminate manual steps in eligibility verification and claims processing.
• Design solutions that account for real-world complexity, including edge cases, exceptions, and operational constraints common in enterprise benefit administration.
• Define success metrics, monitor performance, and use data and operational feedback to guide ongoing iteration and improvement.

Benefits

• Access to low-cost, high-quality health care options through Collective Heath and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Vacation policy to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees