Senior Product Manager

Arizona State University • Tempe, AZ

1d • Hybrid

About The Position

ASU is seeking a Senior Product Manager to serve as the strategic owner of one or more high-impact, student-facing platforms that support the student lifecycle. These products serve as critical touchpoints within ASU's academic ecosystem, directly shaping how prospective and current students access information, navigate options, and make enrollment and academic decisions. This is a senior individual-contributor role requiring deep product expertise, strong cross-functional leadership, and the ability to operate with high autonomy. The ideal candidate will transform these products from static informational tools into intelligent, adaptive experiences that support ASU's mission of access, flexibility, and lifelong learning. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Requirements

• Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
• Applicants must be eligible to work in the United States
• Cover letter
• Resume or CV
• Successful passing of the background check
• Successful passing of the fingerprint check

Nice To Haves

• At least two (2) years in a senior or lead Product Manager role
• Demonstrated track record of owning full product lifecycle, from discovery through delivery and iteration
• Experience leading complex, cross-functional initiatives with multiple stakeholder groups
• Excellent written and verbal communication skills; ability to influence without authority
• Proven ability to operate independently in ambiguous environments and deliver measurable outcomes
• Experience in high-traffic, consumer-facing digital products
• Experience with product managing platform products
• Background working with AI/ML product capabilities in a consumer context
• Demonstrated ability to model empathy, compassion, and emotional intelligence
• Experience in a values-driven organization with a strong commitment to inclusion and belonging
• Ability to cultivate a psychologically safe environment where all team members can thrive
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs

Responsibilities

• Define and execute a clear product vision for student-facing platforms, evolving them from static tools into intelligent, student-centered experiences
• Translate institutional goals and user needs into prioritized, outcome-based roadmaps
• Navigate academic governance structures and technical constraints to deliver meaningful product improvements
• Define and track success metrics tied to user engagement and progression outcomes
• Use quantitative and qualitative research to surface insights and drive evidence-based decisions
• Apply behavioral analytics to understand how students interact with products and identify opportunities for improvement
• Serve as the primary product partner to stakeholders across the university
• Align priorities across teams and resolve trade-offs with clarity and credibility
• Partner closely with Engineering, Design, Analytics, and Portfolio Management to ensure coordinated, scalable delivery
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms
• Collaborate across teams and actively participate in ET/ASU events and programs
• Establish strong product discipline across all initiatives: clear PRDs, outcome-based roadmaps, rigorous analytics, and structured UAT
• Own the "what" and the "why" and defining problems precisely before prescribing solutions
• Create early stakeholder alignment and communicate clearly to all levels of the organization
• Steward the responsible integration of AI capabilities into student-facing experiences, including improved search relevance, guided exploration, and contextual recommendations
• Ensure all AI-driven features preserve user trust, transparency, and academic integrity
• Identify opportunities where technology can expand access and reduce friction across the student journey
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance
• Fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering
• Embodying and advancing our culture

Benefits

• Flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule
• Hybrid work where staff are in person three days per week
• Professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks
• Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees