Senior Product Manager (Hybrid - NYC)

Expert Institute • New York, NY

1d • Hybrid

About The Position

We're looking for a Senior PM to own one of Expert Institute's core service lines end-to-end — not just the product, but the business. That means two jobs in one: grow it, and scale it.
KPI #1: Grow. Acquire new users by making the product meaningfully better. You are the voice of the customer — diagnosing their problems, translating them into product bets, and shipping solutions that drive adoption.
KPI #2: Scale. We're growing faster than manual processes can keep up with. Build the tools and workflows that let our team meet that demand — saving time, reducing friction, and freeing people to do their highest-value work.
This is a rare role: you're simultaneously building a growth product and enabling the team behind it to operate at a new level. The bridge between those two is your job to build.

Requirements

• 6+ years in product management, ideally with a services business you helped scale
• Proven track record owning a line of business — you think in revenue and unit economics, not just features
• Experience driving PLG or self-serve adoption
• Instinct for where teams are bottlenecked and how product can unblock them
• Deep customer empathy backed by direct, regular customer contact — not secondhand research
• Strong communicator who can align engineers, ops, and executives without losing velocity

Responsibilities

• Own the roadmap, strategy, and quarterly goals for your line of business
• Spend significant time with customers — attorneys and experts — to surface unmet needs and define requirements
• Lead agile development end-to-end: stories, sprints, releases, escalations
• Partner with ops and engineering to build internal tools that help our team move faster and serve more clients
• Define success metrics and hold the team accountable to them
• Collaborate with GTM on positioning, enablement, and launches

Benefits

• Team lunch on Wednesdays, as well as occasional outings and community service activities that are intended to build collegiality and interpersonal connections with colleagues
• Strong health, dental, and vision options as well as a significant 401(k) match
• Unlimited PTO after two years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees