Senior Product Manager (Hybrid - NYC)

Expert Institute•New York, NY

1d•Hybrid

About The Position

We're looking for a Senior PM to own one of Expert Institute's core service lines end-to-end — not just the product, but the business. That means two jobs in one: grow it, and scale it. KPI #1: Grow. Acquire new users by making the product meaningfully better. You are the voice of the customer — diagnosing their problems, translating them into product bets, and shipping solutions that drive adoption. KPI #2: Scale. We're growing faster than manual processes can keep up with. Build the tools and workflows that let our team meet that demand — saving time, reducing friction, and freeing people to do their highest-value work. This is a rare role: you're simultaneously building a growth product and enabling the team behind it to operate at a new level. The bridge between those two is your job to build. The Products Medical Record Review helps attorneys determine whether a case is worth taking on. We review the records, assess the merits, and give attorneys the clarity they need to make confident decisions faster. AI Radar gives attorneys a powerful edge in their case strategy. By leveraging AI to analyze millions of court documents, publications, social media profiles, and other artifacts, AI Radar delivers in-depth intelligence on opposing expert witnesses — surfacing conflicting testimony, potential biases, and questionable credentials before they become surprises at trial. Workspace is the collaboration platform connecting experts and attorneys throughout the lifecycle of a case. From time tracking and invoicing to payments, Workspace makes it remarkably easy for experts to manage their casework — and for attorneys to work with them seamlessly. You'll be the product leader for one of these lines, embedded alongside the business leader who runs it day-to-day.

Requirements

6+ years in product management, ideally with a services business you helped scale
Proven track record owning a line of business — you think in revenue and unit economics, not just features
Experience driving PLG or self-serve adoption
Instinct for where teams are bottlenecked and how product can unblock them
Deep customer empathy backed by direct, regular customer contact — not secondhand research
Strong communicator who can align engineers, ops, and executives without losing velocity
For Workspace candidates: hands-on experience with payments infrastructure (e.g. Stripe) and building financial workflows — invoicing, payouts, time tracking — is required

Responsibilities

Own the roadmap, strategy, and quarterly goals for your line of business
Spend significant time with customers — attorneys and experts — to surface unmet needs and define requirements
Lead agile development end-to-end: stories, sprints, releases, escalations
Partner with ops and engineering to build internal tools that help our team move faster and serve more clients
Define success metrics and hold the team accountable to them
Collaborate with GTM on positioning, enablement, and launches

Benefits

Team lunch on Wednesdays, as well as occasional outings and community service activities that are intended to build collegiality and interpersonal connections with colleagues
Strong health, dental, and vision options as well as a significant 401(k) match
Unlimited PTO after two years of service

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